Andrew Cadwell Email & Phone Number

St Paul, Minnesota, United States

Listening to team members calls for call quality and accuracy. Grade the calls and point out where they shine and where they may need some more help. Train new hires in all areas' of product knowledge and troubleshooting steps that they will need to perform the job.Create training documents for the knowledge base. Assist team members with any questions or escalations that may arise.Test different scenarios' for troubleshooting/capability's.

Greater Minneapolis-St. Paul Area

Working with customers over the phone and email on troubleshooting products. 30-50 calls per day. Helping out my team when needed with questions, special projects, testing product.

Hudson Wisconsin

Bloomington Minnesota

Positive and proactive problem-solver with the ability to think on my feet while providing excellent customer service.Provide exceptional phone-based customer support regarding Alarm.com products and servicesInquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutionsEscalations team captain. Work with my team to ensure escalations are being updated and worked on. Call sharing coach. New hires listen to me take… Show more Positive and proactive problem-solver with the ability to think on my feet while providing excellent customer service.Provide exceptional phone-based customer support regarding Alarm.com products and servicesInquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutionsEscalations team captain. Work with my team to ensure escalations are being updated and worked on. Call sharing coach. New hires listen to me take calls and we discuss after the call. I also listen to them and help where needed and discuss post call. Show less

Woodbury, Mn

• Help Desk support to customers, troubleshooting technical issues with ChexSystems/eFunds products• Assist customers (over the phone) with billing questions, password resets, OFAC/FINCEN reporting, running QualiFile inquires, data processing, and any questions that bankers have.

St Paul Mn

•Help Desk support to customers, troubleshooting connectivity issues with high speed internet, (CHSI) digital voice (CDV). •Assist customers (over the phone)with billing questions, changing services, checking up on work orders, and selling Comcast products.•Troubleshooting HTTP, VOIP, POP/SMTP, DNS & DHCP service over HFC networks

Extensive customer service experience, working with guests, providing exceptional guest services while maintaining strict gaming guidelines

Responsible for a team of 15-25 employees, running daily sessions, inventory management, promotions and website updates.

Responsible for a team of 20-25 employees on a daily basis, and up to 100 seasonal employees during holiday seasons (hiring, training, and managing).Increased scheduling, payroll, and sales efficiencies through development of Excel spreadsheet.

Responsible for a team of 35-50 employees (scheduling, training, and employee / store operational improvements).Extensive customer interaction

Mcts, Mcp, Mcsa, Microsoft Vista, Server 2003, Isa

Diploma, General Studies