Andrew Douglas Email & Phone Number

Grantsburg, Wi

Manages three person IT staff that supports 275 users.Provides technology related support services for the organization. Administers local area network, and client server systems. Coordinates with outside vendors. Provides support and trouble shooting functions for staff including the local area network, personal computers, equipment, and standard office software. Responsible for developing and deploying all security policies for the facility. Manages security audits, and… Show more Manages three person IT staff that supports 275 users.Provides technology related support services for the organization. Administers local area network, and client server systems. Coordinates with outside vendors. Provides support and trouble shooting functions for staff including the local area network, personal computers, equipment, and standard office software. Responsible for developing and deploying all security policies for the facility. Manages security audits, and remediation plans.Has budget responsibility for the IT department. Show less

Richfield, Mn

Provided technical and sales training and support to all Geek Squad Store locations including Geek Squad stand alone stores, Geek Squad inside Fedex stores, and Geek Squad inside Office Depot stores.Trained new PC Technicians. Developed and lead customer service and technical trainings. Developed operational procedures for the Geek Squad. Assisted in hiring new Geek Squad employees.

Richfield, Mn

Developed and deployed the training for the initial Geek Squad launch within every Best Buy retail location.

Greater Minneapolis-St. Paul Area

Dispatched to client homes and businesses to support their Windows based computers and servers. Dealt with a wide variety of technical issues effectively and efficiently.

Information Technology Specialist - Network Administration, Information Technology

Education record

Activities and Societies: Football, Ice Hockey, Track