Andrew Beck Email & Phone Number

Liverpool, Gb

Manchester, England, United Kingdom

Liverpool, Merseyside, United Kingdom

Birkenhead

Wirral

Lead and developed a team to handle UK and international business travel requirements amid rapid growth and expansion into the corporate market. Responsible for supervising the contact centre to ensure 2000 daily telephone calls were answered effectively and managed problematic telephone calls• Consistently succeeded in maintaining service levels of above 90% of calls answered in 30 seconds.• Streamlined processes for client and agents by creating templates and documentation.• Created VBA macro enabled spreadsheets to automate processes and generating reports.

Wirral

• Organising business transport for clients via multiple methods including telephone, fax, e-mail.• Attaining a high degree of product awareness and UK geographical knowledge to achieve high service levels.• Tracking job history through the various delivery mediums to ensure accurate information is always available.• Participating efficiently within a team or using own initiative to effectively manage duties and responsibilities.• Maximising use of available technology, including the Microsoft Office package, to convey information.• Assessing supplier suitability based on client requirements and preferences, whilst observing set policies and procedures.• Supervising new trainees in the operations team offering accurate advice and support, including guidance to established team members• Demonstrated ability to work with minimal supervision and leading by example; consistently hitKPI targets, time management and best practice procedures.

Manchester, United Kingdom

• General telephone duties i.e. arranging call backs, transferring customers, answering queries etc.• Underwriting unsecured loan applications against lending criteria and processing guides• Cross-selling debt management, payday loans and secured loans• Ensuring full Data Protection checks are carried out prior to discussing any information with a customer• Updating database information and using computer system to keep notes of customer’s case