Worked on presales engineering team for Large Enterprise customers. Worked with both Federal Government customers and private sector customers to provide products, services and solutions based on business requirementsWorked as a team to respond and win RFPs from different customers.

• Support and installation of Telephony Office-Linx Unified Communications systems to Esna customers and large network of dealers. Supporting SIP, VoIP, PBX, E-mail Server, and Mobile issues. Travel to major accounts for upgrades/troubleshooting.• Tested and helped design Esna’s Cloudlink product for integration with Cisco Unity Connection.• Test new products with certain PBXs and other product integrations before they are released• Perform interoperability cases with products from different vendors and work with the development team on ensuring the Office-Linx solution integrates properly with third-party products

Managing IT Help Desk E-Mail & Phone. Delegated tasks to colleagues. Resolved and/or Assisted with technical issues of inside coworkers and colleagues. Deployed Norton GhostCast Server to implement quicker imaging of new computers for users. Assisted in the operations and maintenance of the network, servers and phone system.