Provide technical support to engineers and scientist on moderately complex components, devices, material, products, processes and/or equipment.Responsible for testing, modifying, reworking, and repairing electronic, optical and mechanical assemblies.Work from moderately complex wiring and assembly drawings, operation sheets, engineering specifications and sketches.Test prototype assemblies and production units.Use judgment in re-working or re-wiring to bring unit within quality… Show more Provide technical support to engineers and scientist on moderately complex components, devices, material, products, processes and/or equipment.Responsible for testing, modifying, reworking, and repairing electronic, optical and mechanical assemblies.Work from moderately complex wiring and assembly drawings, operation sheets, engineering specifications and sketches.Test prototype assemblies and production units.Use judgment in re-working or re-wiring to bring unit within quality control specifications.Work under minimal supervision and provide guidance to other technicians.Interpret and follow written documents such as SOPs and safety rules. Ensure compliance with all safety and regulatory requirements applicable to the company in accordance with State and Federal regulations and any applicable certification required to maintain the certification.Interface with other departments to assure efficient flow of information and materials.Support, communicate, reinforce and defend the mission, values and culture of the organization.Perform electro-mechanical assembly, disassembly and rework.Some test and repair of various electronic products and mechanical assemblies.Work from complex wiring and assembly drawings, operation sheets, engineering specifications and sketches and running sheets of significant complexity Show less

Quickly determine needs and location of numerous members to accurately send personnel & equipment. Schedule tickets for assistance with locates, trouble calls and general member assistance. Track and record personnel in the field to help perform tasks quickly and efficiently. Operate various mapping programs to trace down outages and alert crews on locations and issues. Monitor substations for operations and security cameras for threats and/or emergencies. Process daily reports, enter data into… Show more Quickly determine needs and location of numerous members to accurately send personnel & equipment. Schedule tickets for assistance with locates, trouble calls and general member assistance. Track and record personnel in the field to help perform tasks quickly and efficiently. Operate various mapping programs to trace down outages and alert crews on locations and issues. Monitor substations for operations and security cameras for threats and/or emergencies. Process daily reports, enter data into computer to maintain logs of calls and radio operations Show less

-Supervised loading/off loading and safe transport of cargo, passengers and various equipment. -Utilized 10k forklift to manuever cargo and equipment into and out of aircraft. -Oversaw safety of flight, to include running multiple emergency operation checklists both in air and on the ground. -Calculated aircraft center of gravity to keep aircraft balanced during operations. -Controlled fuel panel, transferred fuel and monitored all engine safety gauges. Operated various… Show more -Supervised loading/off loading and safe transport of cargo, passengers and various equipment. -Utilized 10k forklift to manuever cargo and equipment into and out of aircraft. -Oversaw safety of flight, to include running multiple emergency operation checklists both in air and on the ground. -Calculated aircraft center of gravity to keep aircraft balanced during operations. -Controlled fuel panel, transferred fuel and monitored all engine safety gauges. Operated various radios/electrical equipment, hydraulic systems. -Adhered to established regulations to ensure safe mission success. -Trained multiple people ensuring safe job completion and proper training requirements were met.-Tracked training requirements, appointments, etc. Scheduled training and flights ensuring currency of over 100 people. -Operations Desk Supervisor. Filed flight plans, handled all paperwork involving missions. Discarded in accordance with rules and regulations. -Annual certifications in Information Protection. -Prepared flight authorization packets to include: weather information, flight plans, etc. -Contacted maintenance about aircraft status and relayed information to crew prior to flight. -Managed squadron safety inspections, ensured all safety regulations were met. Show less

- Custom computer builds.- Computer diagnostics and repair.- Virus removal and computer security.- Reformat, clean operating system install.- Hardware and software diagnostics and repair.- Setup of home networks.- Computer upgrades/improvements

Customer Service Representative (Tier 1)-Delivered customer and technical support via telephone and e-mail.-Created and setup accounts for new customers; including the creation of master billing records, email and spam filter activation, as well as setup of end-user dial up, DSL, wireless or BPL connection. -Diagnosed and resolved a variety of end-user software (e-mail anti-virus, firewall, etc.) and hardware (modem, Ethernet card, etc.) issues.-Documented customer issues as… Show more Customer Service Representative (Tier 1)-Delivered customer and technical support via telephone and e-mail.-Created and setup accounts for new customers; including the creation of master billing records, email and spam filter activation, as well as setup of end-user dial up, DSL, wireless or BPL connection. -Diagnosed and resolved a variety of end-user software (e-mail anti-virus, firewall, etc.) and hardware (modem, Ethernet card, etc.) issues.-Documented customer issues as incident reports and forwarded any unresolved incidents to the appropriate tiers or departments.Network Technician (Tier 2)-Handled advanced troubleshooting calls not resolved at Tier 1.-Performed advanced troubleshooting, updated escalated customer incidents on a daily basis.-Reassigned any resolved issues to Tier 1 for customer call back. -Mapped and established connections with new BPL deployments.-Performed troubleshooting and maintenance on existing BPL networks.-Created work orders and served as dispatch forfield crews when hands on maintenance was required.-Relayed network updates regarding service/power outages and network maintenance to Tier 1 techs. Show less