Andrew Benson Email & Phone Number

Cape Town, Wc, Za

Developing and maintaining strong relationships with key accounts, serving as their primary point of contact and advocate within the company.Possessing a deep commercial understanding of the local market and identifying opportunities to maximise revenue and occupancy growth for high-value accounts.Developing and implementing a 12-month flexible letting strategy for each host, taking into account short and long-term rentals, pricing strategies, seasonality, and occupancy rates.Conducting regular business reviews with high-value hosts to monitor performance against their account plan, identify areas for improvement, and optimise property listings to increase host revenue.Building data-driven case studies to inform and influence high-value hosts and identify best practices.Providing feedback and suggestions to improve processes, technology, or training to better serve our high-value hosts.Onboarding & systems training of new accounts

Cape Town Area, South Africa

SeCo (Security Council) champ for the ZA region since January 2019, responsible for ensuring team members are trained and up to date in how to identify and report phishing emails and general security threats, these include both physical and electronic security procedures. I am proud to have achieved a total of 0 successful phishing attempts within this team in 2021.The key objective is to guide expansion of Agoda’s network of hotel partnerships and accommodation inventory supply through building, establishing and maintaining account relationships. The Market Manager leverages their experience in procurement, e-commerce, revenue management and the hotel/travel/hospitality industry, generally, in order to manage Agoda’s hotel market and market partnership-related functions. Additionally, the Market Manager is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on both Priceline.com and Agoda.com storefronts.

Cape Town Area, South Africa

The National Contact Centre Manager is responsible for the overall sales, revenue and customer satisfaction results of multiple sales channels including inbound & outbound telesales, email, online chat and statravel.com online bookings.The position is tasked with managing a number of Team Leaders to ensure that NCC Teams are equipped to deliver key sales and customer experience targets and objectives.Tasked with defining the telephony infrastructure within division and the management of its ongoing suitability, efficiency and performance to drive business objectives.Manage the operational staffing needs across an omnichannel environment to maximise productivity and performance and provide timely reporting on key metrics utilised in driving the performance of the sales and customer experience channels.Responsible for ongoing and supportive people development through training, coaching and performance management along with promoting our commitment to our people. Vital part in the recruitment, hiring and training of new staff within the NCC team. The role also involves working with STA HQ support staff to ensure that my teams are knowledgeable on products and processes and able to deliver on the companies key performance indicators.

Johannesburg Area, South Africa

To maximise the sales, revenue and profitability of STA’s Travel products through adopting a professional manner, specialist knowledge and by offering the highest quality of service, you meet or exceed customers’ needs and expectations. Provide advice on destinations, tailor trips to meet customers’ needs, promote global and locally preferred suppliers and cross sell additional travel benefits. Meet and exceed monthly targets.The role is a combination of sales and service with an emphasis on ensuring repeat business.

Sandton Drive, Johannesburg, South Africa

Experience training customers on both Apple hardware and software. This includes training customers that have never used the products before and customers that are well versed in apple products looking for a solution to specific problems. Experience in providing basic technical support to customers which includes updating devices, setting up new devices, troubleshooting issues and networking issues.Excellence in customer experiences to everyone that I interact with on a daily basis. Experience in the administration side of the business with administering and balancing daily stock counts as well as issuing goods received vouchers. During this time I have also learnt about stock management and risk management.