Andrew Benstead Email & Phone Number

Cambridge, Gb

• Oversaw the product data development project for the mobile app.• Preserved branding standards of products.• Created and maintained new items in the app.• Modified existing databases to meet unique needs.• Analysed, solved, and corrected data issues in real-time, providing problem resolution end-to-end.• Contributed to the creative process through original ideas and inspiration.• Created scripts and processes for data integration and maintenance.

• Designed, developed and implemented a successful recruitment process to fill more than 50 vacancies within the local area.• Created succession plans and promotion paths for all staff.• Recruited, hired and trained new employees to optimise profitability.• Prepared weekly, monthly and quarterly reports for managers to examine key aspects such as sales, customer numbers and growth.

• Assisted store manager in creating marketing and sales promotions, designed to increase store awareness and profits.• Closely monitored expenditures such as supply purchases, payroll, sick pay and waste to identify cost reduction methods.• Dealt with customer complaints calmly and effectively, resolving issues with smart solutions.• Maintained excellent brand image through monitoring team behaviours and ensuring exceptional uniform standards.

• Improved customer satisfaction and sales by working with store managers and colleagues.• Interviewed and hired team members which demonstrated dedication and added value to the team.• Handled all employee scheduling for adequate shift staffing.• Oversaw daily opening and closing procedures and helped to optimise daily operations.

• Obtained and managed supplier relationships and maintained long-lasting client relationships.• Supervised a cleaning team of 30 and monitored adherence to strict company standards.• Recruited and mentored new cleaning staff.• Answered all building emergencies and directed an efficient response.