Andrew Beshay Email & Phone Number

• Gain full understanding of NJ Labor Laws and compliance metrics and ensure entities adhere to rules and regulations
• Investigate alleged non-compliance, fraud or misrepresentation of over 60 organizations by conducting and project managing field surveillance, conduct interviews of persons with knowledge of alleged non compliance and.
• Collaborate with Economic Development Authority (EDA) and cross organization to ensure adherence to registration compliance and small business lease grants
• Conduct interviews with key stakeholders who may have knowledge relevant to ongoing investigations conducted where violations of the law are suspected or alleged
• Collect relevant evidence and build a legal business case and communicates with entities being investigated on every aspect of the investigation
• Prepare and draft investigative reports such as, discrepancy report, surveillance reports and final investigative reports of misrepresentation of compliance occurred

New York, New York, United States

• Specialized in recruitment and retention efforts for the entire paralegal and operations department
• Created job descriptions and postings and managed the interview process
• Interviewed all incoming assistants and paralegals and provided training and onboarding as well as assisting in employee retention while maintaining a positive office culture
• Negotiated salary and benefits with all new and existing employees
• Consulted and collaborated with attorneys to determine steps a client needs to take to complete immigration applications and their path to citizenship and assigned paralegals to manage the process
• Mitigated client complaints and provide relevant updates to clients to promote engagement and reassurances during the entire legal immigration process

Newark, New Jersey, United States

• Provided leadership, guidance, and support to a team of customer service representatives, and delivered superior customer service through example
• Delivered regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures
• Demonstrated sensitivity, tact, and professionalism, internally and externally
• Acted as an impartial advocate to ensure that all individuals receive fair and equitable treatment
• Assisted with training and orientation activities as needed or directed.
• Assisted in training new associates, troubleshooting and problem resolution of issues

Newark, New Jersey, United States

• Assisted passengers with check-in and provided information regarding flight and airport information, boarding procedures and carry-on regulations
• Enhanced the travel experience of a hugely diverse clientele by providing attentive customer service and remaining respectful of differences and special needs
• Handled negative feedback and worked to resolve any issues with care in compliance of regulations of WFS and Newark Airport
• Demonstrated ability to manage time effectively while working in a high-paced environment while maintain exemplary customer experience