Andrew Beshay Email & Phone Number

▪ Gain full understanding of NJ Labor Laws and compliance metrics and ensure entities adhere to rules and regulations▪ Investigate alleged non-compliance, fraud or misrepresentation of over 60 organizations by conducting and project managing field surveillance, conduct interviews of persons with knowledge of alleged non compliance and every aspect of the investigative process▪ Collaborate with Economic Development Authority (EDA) and cross organization to ensure adherence to registration compliance and small business lease grants▪ Conduct interviews with key stakeholders who may have knowledge relevant to ongoing investigations conducted where violations of the law are suspected or alleged▪ Collect relevant evidence and build a legal business case and communicates with entities being investigated on every aspect of the investigation▪ Prepare and draft investigative reports such as, discrepancy report, surveillance reports and final investigative reports of misrepresentation of compliance occurred▪ Present to leadership and legal entities all the information gathered for the organization and make recommendations regarding fines and judgements ▪ Keep detailed records of all communications and progress of investigation to ensure all internal DOJ stakeholders are informed and information is transparent

New York, New York, United States

▪ Specialized in recruitment and retention efforts for the entire paralegal and operations department▪ Created job descriptions and postings and managed the interview process ▪ Interviewed all incoming assistants and paralegals and provided training and onboarding as well as assisting in employee retention while maintaining a positive office culture ▪ Negotiated salary and benefits with all new and existing employees▪ Consulted and collaborated with attorneys to determine steps a client needs to take to complete immigration applications and their path to citizenship and assigned paralegals to manage the process▪ Mitigated client complaints and provide relevant updates to clients to promote engagement and reassurances during the entire legal immigration process▪ Helped to ensure employee retention by gathering feedback and taking appropriate actions to maintain positive office culture▪ Regularly assessed office procedures aimed at improving the scheduling system with the goal of decreasing wait time as well as increasing the efficiency of time spent with clients

Newark, New Jersey, United States

▪ Provided leadership, guidance, and support to a team of customer service representatives, and delivered superior customer service through example▪ Delivered regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures▪ Demonstrated sensitivity, tact, and professionalism, internally and externally▪ Acted as an impartial advocate to ensure that all individuals receive fair and equitable treatment▪ Assisted with training and orientation activities as needed or directed.▪ Assisted in training new associates, troubleshooting and problem resolution of issues▪ Maintained and fostered customer relationships, effectively assessed their needs and expectations▪ Reviewed and resolved report discrepancies while monitoring the accuracy of reports to ensure they were aligned with standard operating policies and procedures

Newark, New Jersey, United States

▪ Assisted passengers with check-in and provided information regarding flight and airport information, boarding procedures and carry-on regulations▪ Enhanced the travel experience of a hugely diverse clientele by providing attentive customer service and remaining respectful of differences and special needs ▪ Handled negative feedback and worked to resolve any issues with care in compliance of regulations of WFS and Newark Airport▪ Demonstrated ability to manage time effectively while working in a high-paced environment while maintain exemplary customer experience