Mart Andrew Bigay Email & Phone Number

London Area, United Kingdom

Bonifacio Global City

Bonifacio Global City

Bonifacio Global City

• Ensure 24x7 Internet connectivity through real-time monitoring and escalation process• Responsible for managing daily IT ticket update, ensure that everyone is updating the corresponding ticket assigned to them.• Responsible for managing the firewall configuration and policies• Administer email, domain and online accounts through documentation and process update• Hands-on technical support for prompt and satisfactory completion of daily tasks and projects• Level 2 support for hardware, software, network and communication technologieso Installs assembles and configures computers, monitors, network infrastructure and related hardwareo Troubleshoot network problemo Attends all technical problem in the computer of the clients, troubleshoot problems in computer systemso Manage cables and rewires or directs the rewiring of cables as required for new installations and office reconfigurationo Provide helpdesks support to network users and PC userso Analyzes technical issues and perform the necessary corrective procedures within the allowable time periodo Provides incident report for any IT major issues and escalations• Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems• Inventory Management – handles the overall IT – based inventory and software managemento Updates list of company-owned and leased unitso Update list of the company-owned and lease softwareo Responsible for preparing IT asset accountability forms and other documents• Allocating subscriptions and payment for Skype, Adobe Products, and etc.• Responsible for setting up, configuration, operating and maintaining surveillance equipment.• Workstation Management includes planning, coordinating to Operations team, and implementing workstation changes• Creating Request for Payment of any IT leased equipment and software• Ensures that equipment such as Air-conditions, lights, etc. are properly working in the office

6760 Ayala Avenue, Makati City

IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.- Installing and configuring computer hardware operating systems and applications.- Monitoring and maintaining computer systems and networks.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Replacing parts as required.- Assisting staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

32Nd Floor, Philippine Stock Exchange Center (Psec) Exchange Road, Ortigas Cente

• Ensure good service of new technologies through testing the signal (Broadband)• F5 Flash System Monitoring • Testing and Troubleshooting• Hardware installations, wire cabling• Accountable to the efficient use and safekeeping of tools/ equipment