Andrew Milburn Email & Phone Number

Providing residential and commercial customers with alternative fuel (propane) to power their homes and businesses.

Installing and servicing propane systems for residential and commercial businesses. Ensuring quality and safety with every customer interaction.

Lake Jackson, Tx, Us

• Helped manage the daily operations of a multimillion dollar manufacturing company.• Drove key metrics of Customer Satisfaction (98%+), On Time Delivery (95%+), and Quality (98%+).• Managed customer orders for Safran Seats USA, Halliburton, Bell Helicopter, SpaceX, and other various industries requiring professional fabrication and machining needs.• Led, motivated, developed, and supported all production staff (110 employees).• Identified and implemented improvement opportunities to improve effectiveness and efficiency of production teams.• Evaluated company resources to ensure continued production with minimal to no downtime. • Set and monitored goals for each production team ensuring each established goal is met.• Scheduled production centers to ensure customer orders are being completed and delivered on time.• Implemented JobBoss Enterprise Resource Planning (ERP) software for quoting jobs, ordering material, purchase order processing, scheduling production, purchase order creation, shop floor control, and other front and back-end business needs.• Utilized MetalTrax ERP software to manage material inventory ranging from $1.5MM-$2MM (~500,000 lbs.) ensuring that any excess material is utilized, while also ensuring that material needed is available in time to meet customer needs.

• Directly managed orders for Fortune 500 customers in the aerospace, defense, oil and gas industry.• Scheduled orders to meet customer delivery timelines to ensure on time delivery.• Purchased materials and supplies needed to support production foreman and production cells.• Assisted production foreman in identifying any production capacity issues and to resolve those issues in a timely manner to ensure continuous production and on time delivery.• Set and monitored goals for each production team, and ensured those goals were met or exceeded.

• Directly supervised machinists to ensure orders were being produced to customer specification and company standards.• Ensured all company safety procedures were followed.• Facilitated set-ups for trainees to assess their ability to comprehend and perform set-ups on their own.• Assisted in the development of work assignments, employees, and order of operations for travelers.• Managed the vacations of each production cell to ensure no employee overlap and to have continuous production. • Assisted in the yearly performance reviews of all second shift employees.

• Ensured travelers and inspection sheets are complete and performed according to company processes.• Performed set-ups and minor CNC program edits.• Determined if tooling or fixtures are worn out and in need to maintenance or replacing.• Set-up equipment to manufacture new or repeat orders.•Verified that the job is ready for the current operation by ensuring traveler, inspection sheets, program, and customer print is all the correct revision level. • Manufactured parts to requirements outlined in a sample, print, or specification.• Performed any preventative maintenance activities outlined for CNC machines and maintained a clean and safe work area.

Columbus, Ohio, Us

• Helped oversee the day-to-day operations for a retail store with $4M in revenue with 10+ associates.• Ensured that customer satisfaction was at its highest level by maintaining store presentation, cleanliness, and training employees to be “customer first”.• Planned new layouts for inbound merchandise to ensure store presentation matched or exceeded company expectations.• Set store promotions to company standards to maximize sales of new and seasonal product.• Executed regular inventory audits to monitor and track accuracy of store inventory.• Interviewed, hired, and trained new employees to meet or exceed store and company goals.• Identified problem areas and reviewed and implemented solutions on a real-time basis.

Bentonville, Arkansas, Us

• Helped oversee the day-to-day operations for a retail store with $120M in revenue with 300+ associates.• Directly oversaw the daily operations of Softline’s, Home Goods, Front End, and Back End with 40+ associates.• Planned new layouts for inbound merchandise.• Managed inventory team to ensure accuracy of inventory.• Interviewed and hired new employees.• Ensured new employees were trained to meet or exceed store and company goals.• Identified problem areas and reviewed and implemented solutions on a real-time basis.• Maintained store presentation to ensure highest possible sales revenue was achieved.

Grapevine, Texas, Us

• Promoted six assistant store managers to store manager positions in District 229.• Responsible for the staffing, scheduling, and coaching my store team for success.• Responsible for all day-to-day operations of a $2M store.• Implemented sales strategies within store and district to drive KPI's such as reservations for future releases, loyalty card memberships, and pre-owned product. • Responsible for the training and development of new store managers within Region 10.• Facilitated, along with the DM's, the leadership training classes within the district, region, and annual store manager conference.• 2009 – Top Overall Store Performance Award (#1 in company out of ~4800 stores) • 2009 – Top Overall Store Performance Award, Southern Division (#1 out of ~1500 stores)• 2009 – Top Overall Store Performance Award, Region 10 (#1 in Region 10, 152 stores)• 2009 – Customer Service Award (#2 in Region 10)• 2008 – Top Overall Store Performance Award (#1 in Region 10) • 2008 – Top Sales Store Performance Award (#2 in Region 10) • 2008 – Top Trade Comparison Store Performance Award (#1 in Region 10)• 2007 – Top Trade Comparison Store Performance Award (#1 in Southern Division)• 2007 – Top Overall Store Performance Award (#1 in Region 10)