• Conducted and oversaw installations and repair on various overhead door systems and products.• Managed and performed planning of new installations in accordance with project specifications in an efficient and timely manner.• Attended installation sites in the capacity of a technical subject matter expert in order to diagnose and carry out product maintenance and repair needs.• Documented work orders and prepared invoices in accordance with company policy. • Regularly conducted… Show more • Conducted and oversaw installations and repair on various overhead door systems and products.• Managed and performed planning of new installations in accordance with project specifications in an efficient and timely manner.• Attended installation sites in the capacity of a technical subject matter expert in order to diagnose and carry out product maintenance and repair needs.• Documented work orders and prepared invoices in accordance with company policy. • Regularly conducted repairs and preventative maintenance on installed products.• Increase company sales and profits by actively searching for damaged/worn parts and replacing them accordingly, as well as maintaining parts inventory on vehicle Show less

Responsible for the selection, supervision, development and evaluation of Microsoft Consultants, Surface Specialists, Office Specialists and other. Including establishing and modeling performance expectations and standardsCreate and oversee training programs that revolutionize the Microsoft experienceManage a Surface Specialist program in Central Canada @ Best BuyManage a Sales Specialist program in Central Canada @ Costco

As a Microsoft Surface Specialist, my role is to gain valuable insight into the retail market with a positive consumer experience, whilst showcasing the latest in the Microsoft Surface family of devices and to train retail professionals to deliver the same experience

Responsible for training retail professionals and commercial sales professionals on current programs and updates within Microsoft including Windows 10 and Microsoft Office products.