Andrew Cable Jr. Email & Phone Number

San Jose, Ca, Us

Oakland, California, Us

Accountable for the development and implementation of strategies for Client Experience, HR Shared Services Maturity, and Process Excellence to assess and measure how HR is enabling a consistent, seamless, intuitive and supportive HR experience. ►HR lead for the Future Ways of Working strategy focused on reimaging our remote working program for ~40,000 employees. This includes the design and implementation of our telecommuting program with enhanced benefits, a phased reentry to offices, role location assignments (on-site, flexible, remote), and working in a hybrid environment►Led cross-functional team of Sr. leaders from across KP to develop the Future Ways of Working strategy that included; a virtual work strategy, enterprise roadmap with identified initiatives, employee sentiment survey, and functional guide for strategy implementation►Implemented strategy for a Survey Management program that captures client satisfaction for National HR Service Center Contact Center and transactional departments. Negotiated MSA with Medallia (text Analytics) and Survey Monkey for survey integration with Salesforce►Developed and implemented a strategy for regional Voice of the Client forums that leverages regional quantitative survey feedback with regional priorities to engage with employees and managers to understand the experience they have with HR Services►Established a Client Leadership Forum for HR Shared Services with Sr. Executives from across KP and HR that is chartered to solicit feedback and guidance on HR services offerings, service levels, and strategic direction to meet HR client needs►Developed and operationalized a multiyear Process Management roadmap that includes the assessment of organization process maturity and resource capabilities, establishes Process Owners, and a Governance model to support the management of a Process Repository with over 500 processes►Oversee the development and management of executive and operational performance scorecards

Oakland, California, Us

Manage a $3.6M budget with oversight of $36M for HR Service Center (HRSC), supporting 194,000 employees. ►Lead 24 direct reports supporting multiple departments (Contact Center, Employee Benefits, Employee Data, Benefit Administration, Facilities).►Instrumental in preparing annual budgets and forecasts for departments and leading team to provide reporting and operations analytics for the HRSC.►Built Process Improvement Team around core group of Black Belts. ►Crafted and implemented new service-level agreements, departmental metrics and KPI’s, based on productivity and then transitioned to client-focused model.►Designed and rolled out demand and capacity models, improving annual and quarterly budget forecasting. ►Led development and roll out of a Cost Per Service model to support benchmarking and cost allocation comparisons. Required the cleanup of 8 cost centers. ►Orchestrated monthly and quarterly operational reviews and reporting using a Balance Scorecard approach. ►Created and managed intelligence reports and databases to support improving operational productivity. ►Provided facilities oversight for 75,000 sq. ft. office space supporting 500 employees.

Kista, Stockholm, Se

Led integration of 320 Engineering and Operations employees into Ericsson’s business model upon the acquisition of Nortel business unit, while simultaneously performing regular analyst duties.►Met stringent 60-day timeline to gather requirements, document processes and create new workflows to support Nortel business with no customer impact.►Identified and implemented process improvement that resulted in enhanced project resource allocation, cost efficiencies and system wide adoption.►Created and delivered training to over 300 Engineering and Operations employees nationwide, including implementing an auditing process to ensure training effectiveness.

Ca

Sr. Business Operations Analyst, N.A. Deployment Services (2008 to 2009)Drove business process improvements, compiled and communicated critical operating & performance reports. ►Analyzed budgets of up to $110M ensuring accuracy and prompt resolution of discrepancies.Sr. Global Business Operations Analyst, Technical Support Center (2000 to 2008)Led numerous global process improvements, working with all levels of the organization to ensure successful implementation, while providing critical operating rhythm data, business forecast, and operations metrics. ►Identified $2M annualized savings as Greenbelt on Six Sigma project for reducing the return interval (from 36 to 5 days) of defective material. ►Improved Process Cycle Efficiency (PCE) for support ticket open time as Greenbelt on Six Sigma project. Successfully achieved a 143% improvement of 7.31% from a baseline of 2.97%. Improved average ticket open time from 100 hours to < 48 hours.►Drove over $350K in quarterly revenue at a 47% margin by integrating and re-launching the Enterprise Remote Installation & Upgrade Service under the Technical Support Center. Team Leader, EMEA Technical Support Center, Maidenhead, UK (1999 to 2000)Led the development and alignment of the regional UK support group with the NA Technical Support model. ►Developed all local process, procedures, and metrics in support of new business model. Grew team from 3 to 9 to cover Nortel Wireless, Carrier and Optical groups. ►Exceeded expectations in all areas in the development of the EMEA GTAC team. Provided guidance for the establishment of a support team in the AsiaPac region.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Earlier at Nortel: International Deployment Supervisor, Senior Technical Support Engineer.

--Responsible for customer coordination of system requirements for Keysystem and PBX.--Maintained and installed various Keysystems and PBX’s to include Comdial, Trillium, Merlin and Macro Tel.

Randolph Afb, Tx, Us

--Performed installation, testing and modification of analog and digital communications equipment.--Performed cable splicing for maintenance and new installations of up to 1200 pair cables.--Responsible for the data base administration of 4 new TELEX 1200 digital switches being deployed to replace existing XY switches in Alaska.

Computer Science

Electronic Systems Technology