Andrew Capin Email & Phone Number

Austin, Texas, United States

• Supported several enterprise level partners with social media strategy to improve brand and audience connection with focuses on content creation, social listening, community moderation, live event moderation, campaign.
• Pitched creative content ideas for global brands relating to current trend activations
• Provided community management services by building brand replies to both owned and earned content on TikTok, Instagram, LinkedIn, Twitter, and Facebook.
• Supported online live events for enterprise brands by developing FAQ responses, fielding real time questions, and engaging with brand love from the community.
• Provided campaign reporting for several enterprise brands in order to gauge KPIs and provide insights and recommendations on content strategy, including feedback on any non-normative occurrences on owned content.
• Developed social listening reports to track brand sentiment on earned content in both standard and crisis moments.

Menlo Park, California, United States

• Helped partners and their clients get the most out of their relationship with Facebook.
• Provided troubleshooting support for badged Facebook marketing partners on API, Granular Permissions, Ad Insights, Targeting, Rate Limiting, FB Pages, FB Pixel, FB Catalogs, FB Business Manager, FB Ads Manager, FB.
• Assisted Facebook's technical partner management team by investigating and escalating cases with suspected bug issues.
• Analyzed API calls to resolve issues for badged Facebook marketing partners.
• Assisted in the whitelisting process for badged Facebook marketing partners to give specific access to API features.
• Triaged cases for the technical partner management team to establish prioritization.

Menlo Park, California, United States

• Used external tools such as CRM, Salesforce, Tableau, and Excel to maintain and manage multiple workflows.
• Assisted in the execution of advertising credits, empowering advertisers to run targeted campaigns for Fortune 500 clients.
• Established an onboarding process for the Facebook Marketing Consultants program, allowing Facebook advertisers to discover vetted service providers and set up optimal marketing on the Facebook platform.
• Matched qualifying brands looking to improve mobile placements with vetted creative partners based on client needs to maximize quality of ads, performance, and revenue via the MobileWorks program.
• Audited badged Facebook marketing partners for policy violations to determine whether they kept their current badged status.
• Created a new assessment workflow which closely monitored current badged partners, documenting whether they engage in activities such as social listening, using UGC, and data scraping.

Master Of Science - Ms, Digital Media Management

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Golf Club President