Andrew Cassara Email & Phone Number

Berkeley, California, United States

Berkeley, California, United States

Napa, California, United States

San Francisco Bay Area

San Francisco Bay Area

• Managed 3PL partner Saddle Creek Logistics & International Broker RR Donnelley.
• Streamlined processes in Operations, Marketing, and Customer Support teams with various Google suite products (Sheets, Forms, and Calendar)
• Executed monthly subscription box run (Planning, Kitting, Shipping, and Promoting).
• Utilized CRM MailChimp to send out weekly emails.
• Managed and created content for social media accounts.

San Francisco Bay Area

• Market various beverages to target consumers at retail outlets, on-site demos, events, and through guerrilla sampling.
• Maintain weekly reports and photographs of sell-through throughout bay area accounts.
• Research potential events and partnerships in line with brand guidelines.
• Train and on-board new hires.

San Francisco Bay Area

• Market various beverages to target consumers at retail outlets, on-site demos, events, and through guerrilla sampling.
• Maintain weekly reports and photographs of sell-through throughout bay area accounts.
• Research potential events and partnerships in line with brand guidelines.
• Train and on-board new hires.

San Francisco Bay Area

• Market various beverages to target consumers at retail outlets, on-site demos, events, and through guerrilla sampling.
• Maintain weekly reports and photographs of sell-through throughout bay area accounts.
• Research potential events and partnerships in line with brand guidelines.
• Train and on-board new hires.

San Francisco Bay Area

• Researched and reached out to potential prospects.
• Scheduled weekly calls and site visits for CEO.
• Assisted in rebranding of company from Nector to StoryBird.
• Led the recruitment and hiring of the company’s first Graphic Designer.

San Carlos, CA

• Created, scheduled, and posted content for multiple social channels acting as the voice of “NatureBox”.
• Worked cross functionally with Product, Design, and Engineering teams in developing content as well as creating a social editorial calendar.
• Introduced and created weekly and monthly analytic reports to gauge community growth and engagement.
• Through constant community engagement all social channels saw double-digit growth: Facebook (+13%), Instagram (+36%), Twitter (+30%), Pinterest (+20%).

San Carlos, CA

• Founding team member of this new organization within NatureBox.
• Created and ran customer outreach surveys via email and calls.
• Analyzed data gathered and presented findings to executive team.
• Assisted with the recruiting and onboarding of new members to the team.

San Carlos, CA

• Promptly and professionally answered customer service phone calls and emails via Zendesk handling 400-500 contacts weekly.
• Efficiently resolved issues by navigating our order management system (Magento).
• Maintained friendly relationships with members of the NatureBox community.
• Effectively saved subscription cancellations by offering solutions that would best fit member’s lifestyle.
• Expertly described product characteristics and health benefits of snacks to our members.
• Managed chargebacks in Litle credit processor.

Palo Alto, CA

• Assisted in the achievement of the company’s sales plans and metric goals through constant training and modeling of “Rules of The Game” and “Winning Clients” programs.
• Responsible for compiling reports of how various collections were performing and determining their placement based on the current needs of the business.
• Responsible for the capturing of clients and the generation of client dollars through sending out thank you notes, informatives and partnering with mall management to promote in-store events.
• Personally generated over $415,000 in sales in the fifteen months of employment.
• DOR’s Included Operations, Loss Prevention, Visuals and Customer Service.
• One of only two employees in my district to have attained back-to-back 100% secret shopper scores.

Milpitas, CA

• Guaranteed consistent high standards of customer experience within the Store in accordance with PUMA’s core values and service standards.
• Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Team Members.
• Responsible for Store Team Member’s level of Product Knowledge and the ability to communicate it to customers in keeping with the BE NICE program.
• Analyzed customer profiles, buying trends, and competitive information to impact and drive business.
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while maintaining the highest levels of service to customers.
• Helped the store achieve $1 million in sales in just four months of opening and $180,000 in sales over the Black Friday weekend with $100,000 being generated on Black Friday.

Palo Alto, CA

• Taught a science focused class called “Myth Smashers” to over 200 campers.
• Organized and managed classroom supplies as well as a team of assistant instructors.
• Surveyed campers and parents for suggestions for future camp improvements.

San Francisco, CA

• Product knowledge expert of Footwear, Apparel, and Accessories. Knowledge includes, but is not limited to, Rudolph Dassler, Mihara Yasuhiro, Ducati, Ferrari, VOR, Urban Mobility, PUMA Time, Complete Running, Evisu and.
• Consistently demonstrated effective application of BE NICE! standards, as illustrated through daily and weekly statistical results.
• Chosen by event retail to work the Tretorn Wellie Wagon (02/11- 05/11)
• Volvo Ocean Race retail team semi-finalist

Palo Alto, CA

• Taught classes to children regarding the disciplines of science, engineering, and cooking.
• Facilitated games and other activities during lunches and breaks.
• Managed the extended childcare program various days of the week.
• Surveyed campers for suggestions for future camp improvements.

San Mateo, CA

• Imputed material/data into various programs, such as Salesforce and Dropbox.
• Maintained communication between parents and the home office.
• Aided in opening and closing procedures.
• Wrote and edited a daily newsletter of camp happenings.
• Gathered various curriculum materials necessary for classes.

Bachelor Of Arts, Psychology

Activities and Societies: Psi Chi Honor Society, Institute of Education of Students Abroad AmbassadorMinored in Child and Youth Studies.

Bachelor Of Arts, Psychology

Education record

Activities and Societies: Cross Country, Link Crew, Yearbook, 300 Club