Andrew Bryan Email & Phone Number

Remote

- Conduct business-to-business outbound calls to identify when a law firm next renews its malpractice policy- Set appointments for prospects actively shopping for malpractice insurance withproducers- Utilize software associated with auto-dialing and updating prospect information in CRM (Hubspot)

Cincinnati, Ohio, United States

• Prepared pre-employment paperwork
• Collected onboarding documentation for all external employees, including I-9 verification, copies of ID’s, immunization records, and certifications
• Completed drug testing and background checks
• Monitored the onboarding process both prior to the employee start date as well as throughout the assignment

Oklahoma City, Oklahoma, United States

• Received training in providing safe, orderly, and expeditious movement of air traffic through the nation's airspace
• Received training in controlling and separating live air traffic within designated airspace at and around an air route traffic control center

Miami-Fort Lauderdale Area

• Interviewed individuals infected with Covid19 to determine source of transmission and elicit exposed persons
• Employed contact tracing methods to contain spread of Covid19 via person to person transmission by quickly contacting exposed individuals for isolation and quarantine
• Provided each client with education regarding the virus as well as updated CDC approved guidelines
• Handled each call with empathy to establish trust and build rapport
• Created and managed the health records for each client in statewide health information systems
• Utilized Excel for accurate and timely input of Covid19 test results and vaccinations

Kennesaw, Georgia, United States

• Acquired and verified the revisions of tax forms and publications from both state and federal tax agencies
• Analyzed forms in our database to ensure they match agency postings
• Researched state/federal specifications and updated database information based on changes to tax forms
• Obtained approval from state and federal agencies for the reproduction of forms for incorporation into our tax software

(Remote)

• Served as initial contact for end users during virtual focus groups by answering questions regarding software, hardware, and network issues
• Utilized troubleshooting skills/escalated to Tier 2 support as needed to ensure timely resolution of technical issues
• Monitored virtual sessions to ensure security and safeguard sensitive information in accordance with GDPR practices
• Archived virtual sessions into our secure database for clients perusal

Greater Atlanta Area

Greater Atlanta Area

• Analyzed various travel aggregators to produce itinerary, travel insurance, and visa recommendations for clients.
• Worked closely with event organizers to coordinate the transport of clients to and from airports, stadiums, and hotels globally.
• Traveled throughout the U.S., Europe, Asia, and the Caribbean with clients during competitions to assist with training.

Greater Atlanta Area

• Provided consultation on the government sponsored services and programs available to qualifying families.
• Built ongoing relationships with clients through community events and home visits.
• Prioritized cases by urgency and effectively responded to varying levels of emergencies.

Dunwoody, GA

Bachelor'S Degree, Human Services Administration, 3.25 Major Gpa

Activities and Societies: -2013 Bettye Reed Scholar -Music Teachers National Association(MTNA) Member

Associate'S Degree, General Studies