Builders Insurance Group is a leading provider of property and casualty insurance in the Southeast market with expansion into the West and Northeast. Delivering Workers Compensation, General Liability, Package, and Umbrella insurance products tailored to the needs of the residential and light commercial building community, as well as several other industries.Currently leading the largest technology transformation project in the company's history. Our multi-year implementation of Guidewire will replace our policy administration, claims, and billing systems while transforming the way we do business. Restructured the Information Technology organization to focus on critical issues and high return business initiatives. Improved visibility into all work efforts within the IT organization. Mentored staff on leadership skills, instilled a culture of accountability within IT, and restored IT’s credibility across the enterprise. Completed an extensive IT expense evaluation, reducing the annual IT operating budget by over 10%. Eliminated maintenance and support contracts that were not providing value, renegotiated several vendor contracts, replaced non-performing vendor partners, and outsourced components of Infrastructure operations.Developed an Enterprise Information Security Program including a detailed Business Continuity / Disaster Recovery Plan and an Incident Response Plan.Developed and executed a multi-year digital transformation initiative. Focusing on the Customer Experience, converted our back office business applications to .Net, and redeveloped a modern, responsive customer experience for our Agents and Policyholders.Worked closely with the heads of all business units on developing an Enterprise Business Intelligence strategy to leverage and present data to business decision makers in an intuitive and timely manner. Leveraged technology to help grow Direct Written Premium over 100% in six years.

Successfully orchestrated an Information Technology transformation, taking a Property & Casualty organization mired in legacy production support to a highly productive organization focused on strategic business initiatives. Dramatically improved the quality and speed to market of custom and packaged software solutions. Developed and executed an Enterprise Services Strategy / Roadmap. Transitioned Access’ legacy application platform to a real-time, web-based, point-of-sale, award winning customer experience, resulting in over 500% revenue growth and significantly improved customer retention while decreasing customer servicing costs and maintaining IT budget.Custom developed a real-time billing / payment processing system that accepts credit card, debit card, and EFT payments via web, IVR, mobile phone, or call center. System allows configurable billing/payment alerts and improved customer retention by over 30%. Re-architected the enterprise infrastructure and data environment to support our explosive transaction growth. Re-architecting the data environment, and building a state of the art clustered, virtual, load balanced server environment allows Access to process millions of web transactions per month with over 99.9% critical system uptime.Established an enterprise Business Intelligence / Data Warehousing initiative to provide near-real-time data to all lines of business. Over 1,000 business metrics are distributed daily allowing real-time business process decision making. Established an enterprise security presence focused on protecting unauthorized system access and protection of critical data. Upgraded our physical infrastructure as well as established corporate privacy and acceptable use policies. Implemented the Payment Card Industry (PCI) compliance program and established formal breach response plan.

Responsible for establishing SunTrust’s Enterprise Services Framework. Developed and launched SunTrust’s multi-year Enterprise Services strategy to integrate all Retail and Mortgage systems and leverage a single central customer data store. Negotiated a multi-million dollar vendor contract for IBM’s Websphere Customer Center (WCC) product. Implemented the SOA Customer Operational Data Store, developed a match/merge strategy, and integrated ATM, Credit Card, and online transactions to provide a total client view to all customer channels.Developed and implemented SunTrust’s Enterprise Data Governance organization, data stewardship approach, data quality/remediation methodology, and established enterprise wide data governance policies & procedures. Worked closely with the President, COO, CIO, all LOB Heads, and Federal Auditors rolling out and enforcing the Enterprise Data Governance program.Responsible for the Enterprise Data Warehouse and Business Intelligence groups. Executed a four year roadmap to implement their first EDW. Developed SunTrust’s overall BI strategy which includes an onshore/offshore EDW support model and Enterprise Reporting Competency. Member of SunTrust’s 2010 Transformation team chartered to improve overall IT efficiency by 40% while maintaining expense levels. Traveled to India to help establish SunTrust’s offshore relationship.

Key member of senior leadership team responsible for eBusiness professional services, focused exclusively on designing, building, hosting, and managing Internet applications.Assisted in setting technical direction and developing the company’s web development methodology. Teamed with Human Factors/Usability Engineering, Creative Design, and Marketing personnel in staffing remote project teams from geographically dispersed resources. Managed the company’s largest account, Empire BlueCross BlueShield, based in Manhattan in excess of $2 million. Reengineered the client’s application development process resulting in bringing their product to market four months ahead of schedule. Developed a system to process healthcare claims real-time via the Internet, involving several custom development projects utilizing J2EE, EJB, JSP, XML, and HTML in a WebSphere environment. Supported all East Coast business development efforts including identifying target accounts, building pursuit teams, participating in the sales cycle, and contract negotiations. Responsible for building and maintaining relationships with strategic alliance partners.

Managed all IT initiatives associated with Delta Air Lines’ mission-critical, worldwide Operations Command Center. Administered a $35 million dollar annual budget, oversaw vendor selection, and contract negotiations. Successfully managed and developed an organization of over 175 employees and contractors in support of application development, maintenance, quality assurance, change management, capacity planning, network administration, and 24x7 support. Successfully built and led multiple cross functional, internationally dispersed project teams.Responsible for setting IT strategic direction in conjunction with Delta Air Lines’ senior executives. Founding member of the Technology Review Board made up of IT executives and charged with defining strategic direction and standardizing technology platforms. Member of the executive human resources advisory board responsible for developing and implementing company-wide human resources policies and procedures. Appointed by the CIO to Delta Technology’s Airport Renewal Board of Directors. The Airport Renewal initiative replaced customer facing systems in all major airports with modern web-based/merchant service systems. Developed the strategy and led the execution team in implementing SAP as Delta’s eProcurement and supply chain platforms. Successfully built the SAP systems development team responsible for establishing the infrastructure, executing the multi-year implementation roadmap, and ongoing maintenance/enhancements to the ERP software package. Led Delta’s Employee Self Service / Manager Self Service initiative, charged with web enabling all human resource applications and providing seamless communications to Delta’s international workforce. Leader in Delta’s “Wired Workforce” initiative responsible for deploying personal computers, Intranet access, and Internet service to all 77,000 employees’ homes.

Complete account management and P&L responsibilities. Assisted in all aspects of business development, contract negotiations, account management, day-to-day project management, and personnel development. Built cross-functional, cross-cultural teams and lead all phases of application development, implementation, process reengineering, and strategic system assessment projects. Broad industry experience included telecommunications, healthcare, entertainment, temporary services, automobile, and transportation industries. Managed multiple process reengineering and system implementations of PeopleSoft, SAP, and Oracle ERP applications. Developed strategic information systems plans, assessment of critical business systems and Information Technology organizational models.

One of the original 10 employees, helped build an IT consulting start-up to over 150 people with multiple offices. Hands-on development manager responsible for the design, development, implementation, and support of custom applications, local/wide area networks, and databases.