Administered company's Word Press site and digitized forms for enrolling new clients

Manage Agile Backlogs for a top 300 in US website with over 130 million views per month - Utilized JIRA Automation to improve team efficiencyConducted analysis and compiled both explicit and implicit requirements to create User StoriesCoordinated with Product Owner to formulate Product Roadmap and Release PlanCollaborated with UI team to verify design meets requirement needsMaintained open lines of communication with engineering, QA and Product Owners to ensure progress toward Release PlanContributed to creation of iOS and Android apps, each with over 500,000 users.Organized all sprint related team meetings including daily stand-ups, weekly estimations and post-release retrospectives to adhere to the Agile processGuided each enhancement through the SDLC from start to finishPresented new features at sprint demos to an audience of key stakeholdersServed as product expert for any needed post-release support

Production support for policy issuance system,Maintain data quality across multiple systems

Create and maintain locked down policy issuance system; responsible for all training, training materials and process documentationProduction support for policy issuance systemIdentify and document production errors and solutions. Implement solutions, communicate to users on error statusCreate and update all training materialsProduction support for policy generation systemIdentify and document production errors, coordinate development effort to correct errorsCreate and update training materialsNew product development for policy generation systemsManage internal projects through the Software Development Life CycleGather and document all product specifications tailored to business unit's unique needsCoordinate all development, smoke testing and QA testing for product creation/upgradeDocument all testing cases, errors and correctionsCommunicate project status throughout the companyTrain users on new functionality, create and maintain all related training materials