Andrew C. Email & Phone Number

Cincinnati, OH, US

• Working with Azure; Windows Server; Microsoft Exchange Server and Exchange Online; Kemp Load Balancers; VMWare; Nutanix; Dell / EMC / IBM Storage; SAN Switch / Storage Zoning; EMC SourceOne; Microsoft System Center.
• Rubrik – Installed and expanded cluster to add more space in the environment. Implemented Multi-Factor Authentication and Two-Person Rule to secure backups. Configured Rubrik Blueprints for Servers / Applications for.
• Exchange Online – Deployed Hybrid Servers and configured Azure AD Sync. Moved Mailboxes and Dynamic Distribution Lists from On-Premises to EXO. Automated separate retention policies using Powershell.
• IBM Storage – Installed and configured new IBM Storage. Configured replication for storage. Configured and manage Cisco SAN switch zoning.
• Isilon Storage Migration – Installed new Isilon storage at separate Datacenters and expanded the cluster at one of the Datacenters. Migrated Security, Permissions, SMB Shares, NFS Mounts, and configuration to new.
• Mergers and Acquisitions – Migrated SMB Shares, Permissions, Virtual Machines and Automated group creation for new mergers.

Cincinnati, OH, US

• Manage and maintain Citrix XenApp / XenDesktop Environment
• Package Applications with AppV and document process
• Deploy packages / updates to VDI’s
• Maintain PVS Images and VDI Templates
• Powershell scripts for automation and application deployment
• Work with Project Managers and Application Teams to migrate applications.

Cincinnati, OH, US

• Working with Windows Server 2008, 2012, and 2016; Microsoft Exchange Server 2010 and 2016; Kemp Load Balancers; VMWare; EMC Storage; EMC SourceOne; Microsoft System Center; Rubrik Backup; Powershell; Manage Engine.
• Deployed Kemp Load Balancers
• Exchange 2016 Migration
• Lotus Notes to Exchange Migration
• Automated Windows Server Provisioning
• Automated DHCP additions to standardize the process

Providing on call support. Troubleshoot computer hardware, software, and network. Purchase and set up new computer systems and software. Manage 20+ systems. Set up email accounts. Back up computer systems. Move computer systems

Fairfield, OH, US

• Oversaw virtual environment and physical environment of windows servers, rolled out new servers, updated / migrated software, and provided technical support to users
• Setup new user accounts, deployed new workstations, setup users’ phones
• Managed Sonicwall and Watchguard Firewalls
• Managed network connectivity and remote site VPN
• Executed and managed Dell Aruba Wireless
• Implemented and administered Dell AppAssure Backup Software

Cincinnati, Ohio, US

- Manage servers, update software, provide technical support to users. - Implement new servers- Set up new users with telephone and network access. - Manage 2 remote site with VPN connection.- Manage Firewall and Network Security. - Manage Symantec Backup Exec performing file level and bare metal backups- Upgrade hardware in servers. - Manage Microsoft IIS.

- Managed setting up new users- Managed backups- Managed Servers, provided tech support to users- Managed 1 remote site with VPN connectivity

Cincinnati, OH, US

- Manage servers, update software, provide technical support to users. - Set up new users with telephone and network access. - Manage 5 remote sites with T-1 Links & Hardware VPN Links. - Manage backups and disaster recovery plans. - Upgrade hardware in servers during off-time. - Working with Windows Server 2003, Exchange server 2003, Cisco Switches /.

Hebron, KY, US

- Fix / Repair computer and printer hardware. Order replacement parts. Open and close tickets to show resolutions. - Worked with teammates on resolution of large problems as well as independently on offiste locations- Image computers, install software, set up wireless security, and add PC’s to domain. - Track assets of computer hardware. - Troubleshoot.

Munich, DE

Answering phone calls, responding to tickets that were emailed in and left on voicemail. In depth troubleshooting of software. Configure printers and trays. Manage Level 1 employees. Install and troubleshoot VPN connectivity issues. Set users up on remote sites. Perform remote installation of software. Troubleshoot email connectivity. Paged on-call.

Cincinnati, Ohio, US