Andrew Charles Email & Phone Number

Los Angeles Metropolitan Area

Washington, District Of Columbia, United States

Serves as senior consultant to chief executive; advises senior leadership on progress of production programs across 24 States and the Pacific Rim to include Japan, Korea, Guam, and South East Asia. Orchestrated implementation of Dept of Defense/Air Force recruiting policies. Oversees compliance, and tracked production for 67 Healthcare recruiters, 8 geographically separated branches and 8 sales managers. Focused company on increasing diversity recruiting to improve diversity proportions within the Air Force. Develops, monitors, and interprets incentive programs, goaling, waiver process/exceptions to policies, and production flow/trend products. Oversees strategic planning and development across human and financial resource planning, market analysis, promotional campaigns, and quality assurance. Selected as Subject Matter Expert to lead Air Force wide recruiting shift in merging Healthcare and Line Officer (Pilots, Engineers..etc) recruiting to create “Officer Accessions Recruiting”which is now implemented Air Force wide. Efforts led to team becoming the Air Force’s “Standard of Excellence” recipients in 2017, and 2018. Team delivered 140% of goal in 16/16 targets despite 30% planned manning shortage, along with the Air Force’s Top Recruiting Squadron Award in 2017.

Greater Los Angeles Area

Led 18 Personnel, managed 7 Government leased offices, Information Technology, 18 Vehicle Fleet, and other logistics. Consistently met all assigned recruiting goals through effective management, training, and motivation. Validated and maintained market production analysis to provide training and guidance based on specific historical data and trends. Conducted monthly inspections to 7 branch offices to provide training to increase productivity, and ensure compliance with Department of Defense/Air Force Directives. All assigned team members delivered 100%-250% of assigned goals during critical sequestration shortage. District was ranked #11 of 183 in production across the nation securing its second “Standard of Excellence” award.

Los Angeles, California

Responsible for filling annual Air Force specialized manpower requirements by accessing licensed civilian health professionals to become Air Force Officers. Executed recruiting programs for the Southern California, Hawaii, and the Pacific Rim (Korea, Japan, South East Asia etc). Guided Candidates through application process and ensured they met established Air Force Commissioned Officer Training deadlines.Partnered with multiple Federal, State, Municipal, and Private agencies to organize and participate in continuing medical education events and enhance community relations. Established an effective advertising, promotion, and public relations program with Universities and Hospitals.

Schaumburg, Illinois

Managed recruiting program for 25 High Schools, 18 Colleges/Universities in Greater Chicago area. Developed information sources such as lead lists, in securing names of potential prospects for active duty enlistment, commissioning, and the Air Force Reserve Officer Training Corps. Made presentations to high school and college classes to establish contact with prospects. Maintained Customer Relationship Management system. Prepared enlistment and commissioning case files on personnel applying for the US Air Force. Informed interested persons of military obligations, military career structure, educational and training opportunities, and other benefits and entitlements. Planned and directed sales promotional projects using social media, direct mail, radio, and television. Presented Air Force orientations to civic, social, educational, and student organizations. Distributed advertising and publicity materials. Developed community relations programs. Assisted and participated in special events such as state and municipalceremonies, exhibits, fairs, parades, centennials, and sporting events. Organized public tours of military installations, community activities such as fund raising drives, blood donor drives, and patriotic holidays. Established and maintained community relationships on behalf of the US Air Force.Performed Military Entrance Processing Station (MEPS) liaison and production management duties. Ensured proper coordination between Air Force and multiple agencies to ensure scheduling of Air Force applicants to the MEPS is accomplished. Assisted in obtaining the initial classification for Air Force applicants. Coordinated on recruiting operational matters and interpreted recruiting directives for assigned units. Supervised recruiting activities. Developed and maintained market data, and allocated recruiting goals. Collected and monitored production reports of recruiting activities. Implemented plans and procedures to record production flow and reporting.

Repuiblic Of Korea (Rok)

Installed and operated HVAC/R systems and equipment. Interpreted drawings and schematics, and installed HVAC/R components. Installed, repaired, fabricated, and tested piping and tubing systems. Installed connected, troubleshot, and maintained HVAC/R controls. Tested HVAC/R equipment for proper operation. Balanced air and water in HVAC systems. Monitored systems operation to ensure efficiency and compliance technical orders, manufacturer handbooks, local procedures, codes, and directives. Evaluated water treatment for heating and cooling systems. Ensured compliance with safety and environmental regulations for fuels, refrigerants, and hazardous materials.Maintained, and repaired HVAC/R equipment and systems. Performed recurring maintenance and seasonal overhaul on systems and components. Used drawings and schematics to analyze and isolate system malfunctions. Troubleshot malfunctions. Repaired or replaced components. Modified equipment for specific missions or to increase efficiency. Maintained tools and equipment. Maintained shop tools and equipment. Advised customers and executived on problems installing and repairing HVAC/R equipment and systems. Solved maintenance problems by studying layout drawings, wiring and schematic drawings, and analyzing construction and operating characteristics. Developed and established operation and maintenance procedures to ensure maximum efficiency. Performed planning activities and facility surveys.Surveyed proposed work to determine resource requirements. Prepared cost estimates for in-service work. Applied engineered performance standards to plan and estimate jobs. Coordinated plans and other activities.

Keesler Afb, Mississippi

Installed and operated HVAC/R systems and equipment. Interpreted drawings and schematics, and installed HVAC/R components. Installed, repaired, fabricated, and tested piping and tubing systems. Installed connected, troubleshot, and maintained HVAC/R controls. Tested HVAC/R equipment for proper operation. Balanced air and water in HVAC systems. Monitored systems operation to ensure efficiency and compliance technical orders, manufacturer handbooks, local procedures, codes, and directives. Evaluated water treatment for heating and cooling systems. Ensured compliance with safety and environmental regulations for fuels, refrigerants, and hazardous materials.Maintained, and repaired HVAC/R equipment and systems. Performed recurring maintenance and seasonal overhaul on systems and components. Used drawings and schematics to analyze and isolate system malfunctions. Troubleshot malfunctions. Repaired or replaced components. Modified equipment for specific missions or to increase efficiency. Maintained tools and equipment. Maintained shop tools and equipment. Advised customers and executived on problems installing and repairing HVAC/R equipment and systems. Solved maintenance problems by studying layout drawings, wiring and schematic drawings, and analyzing construction and operating characteristics. Developed and established operation and maintenance procedures to ensure maximum efficiency. Performed planning activities and facility surveys.Surveyed proposed work to determine resource requirements. Prepared cost estimates for in-service work. Applied engineered performance standards to plan and estimate jobs. Coordinated plans and other activities.

Witchita Falls, Tx

Technical Training for Heating Ventilation Air Conditioning/ Refrigeration (HVAC/R) 26 Weeks

Lackland Afb, Tx

Basic Military Training for 6.5 Weeks.

Bachelor'S Degree, Workforce Education And Development

Organizational Leadership

Associate Of Arts And Sciences - Aas, Human Resources Management

Master Of Business Administration - Mba