Andrew Frost Email & Phone Number

York, United Kingdom

York, United Kingdom

• Design and implementation of colleague induction programme delivered to 50 new starters.• Designed and delivered engaging and informative training for 6 major projects delivered to 250 colleagues and managers with varying levels of skill and knowledge• Training Needs Analysis, development and planning of high volume training sessions and workshops • Proactively identified and implemented sustainability and evaluation plans• Worked throughout the project life cycle, and led on project specifications, plans and implementation• Effectively managed £108k organisational training budget to support colleague professional development• Implemenred an E- Learning platform to design creative and interactive learning solutions

• Responsible for the design and implementation of Robust training and development plans• Appointed to deliver change programmes to increase customer service levels throughout stores• Implemented coaching & mentoring procedures to develop operational capabilities in 50 stores• Developed training procedures to meet ‘General Merchandise’ and ‘Click & Collect’ initiatives• Built bridging programmes for new management recruits and ensuring skills are developed• Acknowledged ‘go to’ expert for improving operational capability of store teams and managers• Identified capability / skills gaps in individual stores and developed training to meet these needs• Led business change / improvement projects ensuring training met required standards

North East England

• Appointed to deliver the operating model for 70 Click & Collect operations in the North of England and Scotland identifying issues and providing solutions using DMAIC techniques• Providing coaching to meet corporate / operational requirements and close knowledge gaps• Identified requirements to deliver KPI’s to include sales growth and customer service levels• Acknowledged for the delivery of 15% increase in customer service satisfaction levels• Identified poor performance levels, introducing training initiatives liaising with senior management

Middlesbrough

• Responsible for recruiting and developing 400 new staff and 35 Managers as part of £125m investment in a state of the art non-food distribution centre and designing new operating models• Identified improvement opportunities and developed initiatives to increase service levels• Assessed requirements and developed warehouse KPI’s to ensure maintenance of productivity

Bachelor Of Arts (Ba), Business Administration And Management, General

Education record