Oversees operational and administrative functions for the Ohio State University Alumni Association team to include developing strategy, tools, targets and forecasts related to central and unit specific annual goals, managing the activities and resources for all large-scale projects, fiscal operations (i.e. budget development and reporting), and continuing to build and develop relationships between the Advancement, the Alumni Association, college and unit partners and external partners. They will monitor the effectiveness of programs, initiatives and monitor philanthropic trends and benchmarks, and identify organizational cross-collaborative initiatives that align with the Ohio State Alumni Association (OSUAA) Strategic Plan. Work is primarily achieved through others with direct accountability for setting direction and deploying resources.

Partners with Office of Technology and Digital Innovation teams and customers to consistently deliver an outstanding customer experience that exceeds expectations and creates positive, long lasting relationships. The Relationship Manager (RM) is responsible for gaining insight into the customer's business, having good knowledge of customer outcomes and developing a strong business relationship with customers.

Assist with the development, implementation, and assessment of strategic initiatives to ensure effectiveness across all department operations. Collaborate with the Assistant Director to initiate, advise, execute and manage planning strategies and programs that align with the department and Ohio State Office of Student Life strategic initiatives. Assist in department efforts to develop data plans; provides analysis to support department strategic decisions. Responsible for identifying risk management processes and system improvements to mitigate risk in all areas of the operation. Engage with department leadership team and supervisor to carry out special projects as needed. Manage Connect2 system including liaison to company, assist with providing responses to security assessments, and stewardship of data. Oversee the day-to-day administration and management of Dunn Sport and Wellness Scholars program. Serve as a coach, supervisor and mentor to the Coordinator of Dunn Sport and Wellness Scholars program. Collaborate on creative ideas and strategies to meet program goals. Develop assessment plans, budgets and data analysis for programs. Serve as department liaison for Recreational Sports with Student Life Advancement. Assist in the management of donors, stewardship of donors, collecting data for donor materials and planning donor events. Coordinate department student academic scholarships and serving as department representative for University wide fundraising events, Campus Campaign and Bucks for Charity.

Responsible for the daily operations of an 87,610 square foot multipurpose recreational facility. Provided leadership for the ARC graduate administrative associate including recruitment, training, evaluation and support to obtain goals. Assisted with the supervision of up to 35 student staff responsible for the daily operations of the facility. Oversaw staff performance to enhance the student experience, retain, and promote student leadership positions and ensure customer service expectations are met. Provided a safe, clean, and welcoming environment for all users through student staff training, daily maintenance checks and cleaning tasks. Responsible for oversight and implantation of a comprehensive risk management plan. Collaborated with Rec Sports maintenance staff and university facility operations development staff regarding needs for maintenance and repair. Completed all human resource processes for the graduate administrative associate and student staff in regards to hiring paperwork, payroll, and terminations. Accountable for an operating budget totaling $239,000.Assisted with the development and execution of policies for effective facility management.Developed recommendations regarding purchases of new equipment, renovation projects, supplies, and recreational sporting equipment. Networked with members, provide excellent customer service, receive feedback related to their experience, provide recommendations based on information gathered. Event supervision for all special events including pre-event meetings, day of event oversight, and post-event evaluations.

Performed administrative duties and provided outstanding customer service related to facility requests and scheduling for Recreational Sports facilities. Collaborated with Recreational Sports facility coordinators to ensure all scheduling accommodations and requests are met. Responded to facility requests, voicemails, and emails in a timely and efficient manner. Oversaw the scheduling of all aquatic events serving the Department of Athletics, Recreational Sports, Non-University groups, and various departments/student organizations on campus. Responsible for invoicing and collecting payment from all clients totaling a revenue budget of $600,000 annually. Communicated with all facility staff members and rental groups regarding the success/satisfaction level after their event. Collaborated with the Recreational Sports Business Office to ensure accuracy and compliancy for all transactions. Maintained and tracked all rental groups financial records to ensure payment is collected in a timely manner. Compiled monthly financial reports. Communicated with rental groups, scheduling team, Student Life Financial Services Office, and facility staff in regards to delinquent accounts. Oversaw the recruitment, training, coaching, and mentoring of a diverse team including the Scheduling Intern and scheduling student employees. Assisted with assessment and makes recommendations for updates and modifications of processes to Assistant Director.

Oversaw daily operations of 115,000 square foot Fitness and Aquatic Center. Supervised Building Supervisor and Risk Management staff. Supervised Graduate Assistant for Facilities and Risk Management. Trained 150+ student employees on risk management procedures.

Managed daily operations related to facility access and security issues, Member Services operations, all related paperwork and technologies. Responsible for departmental strategic marketing plan. Responsible for CSI Member Management Software training for all internal department members.

Co-coordinated the hiring, training, supervision, management, and evaluation of 35 student employees. Facility supervision and operational responsibilities for the 140,700 square foot University Recreation Center. Successfully proposed, acquired, developed and implemented key management system. Trained 28 University Recreation professional staff and 300+ student staff on KeyWatcher operation and provided continued support on daily operation of KeyWatcher system.