Andrew Clapper Email & Phone Number

United States

• Lead IT security planning, mitigation, and vulnerability remediation• Develop methods for operational tasks, security implementation, and compliance of real-time high-performance IT systems for NASA's Deep Space Network• Monitor, maintain and perform systems security administration functions• Collaborate on software upgrades and patch management• Coordinate hardware/software/firmware upgrades• Support audits and assessments for system compliance and risk mitigation

Monrovia, California, United States

-Liaison between Cognizant Design Engineers, Operational Engineers, System Administrators and customer to oversee operational tasks and security implementations are completed-Maintain smooth operation of multi-user computer systems -Monitor, maintain and perform systems security administration functions-Develop and monitor policies and standards for allocation related to the use of computing resources-Install patches and perform manual STIG checks

Goldstone Deep Space Communications Complex

-Oversight of the implementation and maintenance of real-time and high-performance IT systems integral to NASA's Deep Space Network communicating to spacecraft at the moon and beyond.-IT security oversight, planning, mitigation and remediation of vulnerabilities.-Collaboration with engineering teams to develop, plan, and oversee software upgrades and patch management.-Administer and Plan Tenable Security Center Organization & Nessus Scanning.-Support regular audits and assessments and demonstrate system compliance and risk mitigation to assessors.-Support high level spacecraft launch and special maneuver events.

Afrl Edwards, California

-Research, test, and evaluate software for Windows and Linux platforms-Monitor and report ports and protocols-Identify new services, system file changes, and added or modified firewall exceptions-Scan and research vulnerabilities of software, dependencies and determine associated mitigations-Maintain detailed documentation-Assist ISSM with Risk Management Framework

Afrl Edwards Afb

-System Administration-High End Workstation builds and maintenance-Specialized Software Installs -Reviewing and resolving IAVMs-Reviewing STIGs for risk analysis and researching mitigations of vulnerabilities-Detailed Process Document Creation-Client Remediation / collaboration with Government members to optimize processes -Ticket flow efficiency organization-Support and maintenance for AFRL Rocket Lab specialized information systems-Provide training and knowledge base to Desktop Technicians

Greater Los Angeles Area

-Inventory control of multiple sites for various IT projects and programs-Active tracking and record keeping of IT Assets-Maintain spreadsheets and filing of paperwork for proper billing confirmation-Communication with Project Managers, Program Leads and Managers regarding equipment status, locations, and transfer of inventory-Follow and verify successful delivery of inventory

Greater Los Angeles Area

-Provides technical support for computers and associated networks.-Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks.-Performs PC setups.-Instruct and assist users in the use of personal computers and networks.-Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.-Maintain trouble logs.-Complete paperwork and other tasks needed to satisfy Security requirements.-Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.-Works with Security to remediate classified data spillage incidents.-Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.-Reviews the trouble ticket queue to identify issues that need to be addressed.-Works through the ticket queue without intervening management direction.-Resolves tickets within established SLAs.-Raises issues that require management attention or involvement.-Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.-Works with system administrators and other staff to resolve support issues, escalating where appropriate.-Participates in new installations, testing and special projects as needed.-Maintain good communication skills, an energetic approach, and patience with customers.

Southern California

Provide high level of end user communication and support at test flight facility, ranging from:-Microsoft product support including Windows operating system, Microsoft Office, Visio, Project etc.-CAD software: CREO, Solidworks-Classified Computer and Sanitization-VMWare and virtual system support-Linux Red Hat custom builds-Active Directory-SCCM-Identrust Trusted Correspondent External Certification Authority -Dell Tech Direct laptop and desktop hardware repair certification-System imaging -Software installation-Hardware and software troubleshooting and repair-MAC and IP reservation management-Print server management-Evaluation for site departments specific IT needs-Assistance and collaboration with other IT departments for repair, testing, and installations-Setup, maintenance and repair of IT peripheral equipment-Remote support for deployed users-Management of site ticket queue -Tracking management of deploy-able equipment-Maintenance / security scans of returned deploy-able equipment-Specialized support for proprietary machinery-Travel to remote company sites providing assessment, consultation and service

Apple Valley Ca

-Software and hardware troubleshooting and repair for Macintosh and Windows systems-Support for Teachers, Students and staff-Various other electronic repair with devices such as projectors, DVD/VCR's, printers, etc.-Installations of OS's, and other software-Admin and remote controls for domains with Active Directory, RDP, VNC, etc.

*Dell Certified Systems Expert*Dell Printer Certified*Sony certified hardware technician*IBM certified hardware technician-PC hardware replacement-System installation, setup, and troubleshooting-Customer service and relations

Apple Valley, Ca

-Computer upkeep and repair for small businesses-Program installation and removal-Network installation-Data backup configuration/ installation/ recovery-VoIP Telecommunication configuration/installation-Networking and peripheral maintenance -System cleaning (physical and virtual) -Custom workstation assembly-Presented parental control software and educated parents how to monitor and limit internet usage for children for safe web browsing.

Victorville, Ca

Contracted position to provide end user support in:-Computer upkeep and repair-Program installation and removal-Networking-Peripheral setup and maintenance

Electronics Technology

Studies in Electronics Technology and general studies

High School Diploma

Activities and Societies: Track and Field, Cross Country, Marching/Concert Band, Science ClubTook classes in Industrial Technology.