Andrew Muir
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Andrew Muir Email & Phone Number

Lead Conversation and Content Designer at Cleo
Location: London, England, United Kingdom 13 work roles 4 schools
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Current company
Role
Lead Conversation and Content Designer
Location
London, England, United Kingdom
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Who is Andrew Muir? Overview

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Quick answer

Andrew Muir is listed as Lead Conversation and Content Designer at Cleo, a with 481 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andrew Muir.

Andrew Muir previously worked as Lead Content Designer at Cleo and Lead Conversation Designer at Polyai. Andrew Muir holds Master Of Studies - Mst, Linguistics, Philology And Phonetics, Merit from University Of Oxford.

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Cleo

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Profile bio

About Andrew Muir

I’m a designer with a background in linguistics, interested in how language and conversational interfaces can drive outstanding user experience. As Lead Content Designer at Cleo, I help build valuable chat and content experiences that enable anyone to build a life beyond their next paycheck.At PolyAI, I led a team that designs voice-first virtual assistants from discovery to deployment. This involved researching how users will interact with our systems, crafting industry-leading UX, and working with cutting-edge natural language understanding and LLMs. Working alongside engineers, I built and deployed individual assistants for a diverse range of clients, primarily in Python.Prior to PolyAI, I graduated from the University of Glasgow with a first class degree in Linguistics and English Literature before working as a news writer. I then completed a Masters in Linguistics, Philology and Phonetics at the University of Oxford, graduating with merit. After reporting for a London newspaper, I moved into the world of conversational AI to combine my interests in communication, linguistics and technology.

Listed skills include Public Speaking, Writing, Web Design, Debate, and 19 others.

Current workplace

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Cleo
Cleo
Lead Conversation and Content Designer
London, GB
Website
Employees
481
AeroLeads page
13 roles

Andrew Muir work experience

A career timeline built from the work history available for this profile.

Lead Conversation And Content Designer

London, Gb

Lead Content Designer

Current

London, England, United Kingdom

Feb 2024 - Present

Lead Conversation Designer

London, England, United Kingdom

Less than a year after joining PolyAI, I was trusted with managing the UK design team and later promoted to Lead. Alongside existing IC responsibilities, I was responsible for the design team's impact in the company and acted as the SME on conversation design, helping set company strategy for user experience and voice.

Feb 2023 - Nov 2023

Conversation Designer

London, England, United Kingdom

As a dialogue designer at PolyAI, I built virtual assistants from discovery to deployment and beyond. This involved researching how users would interact with voice systems, crafting dialogue and working with cutting-edge natural language understanding and LLMs. I also worked alongside engineers to build and deploy assistants for clients, primarily in Python.As the second design hire at PolyAI, I helped establish best practices and built the conversation design team. This included creating voice user experience (VUX) roadmaps and hiring and onboarding new designers.

Aug 2021 - Feb 2023

Freelance Writer And Editor

Freelance

London, England, United Kingdom

Aug 2019 - Dec 2021

Daily News Reporter

Jun 2021 - Jul 2021

Head Of Communications

Oxford, England, United Kingdom

• Reestablished society organising linguistics discussions, events and socials on campus• Managed public communications, redesigning branding and establishing social media presence• Helped plan and run virtual events during coronavirus pandemic

Jan 2020 - Sep 2020

Editor, News And Current Awareness

London, United Kingdom

• Covered breaking news through informative briefs and feature articles fixed to the needs of the legal sector• Verified facts, dates and details of articles, editing copy for accuracy and house style• Conducted interviews with leading legal professionals to ensure useful and balanced comment• Independently designed and implemented new system for assigning and monitoring content output

Oct 2018 - Aug 2019

Editorial Assistant

London, United Kingdom

• Wrote and researched articles on legal news and management, learning house style and tone• Kept magazines to production schedule and liaised with clients and sponsors• Trusted with researching and writing main feature articles within first month at the company

Jun 2018 - Oct 2018

Convener Of Debates

Glasgow, United Kingdom

• Was responsible for organising debating at the GUU and managing a £35,000 budget• Organised show debates that included speakers such as former Downing Street Press Secretary Alastair Campbell, former Shadow Secretary of State Emily Thornberry and former Home Secretary Alan Johnson• Achieved status of both European and Scottish Debating Champions during time in office

Mar 2017 - Mar 2018

Debates Committee

Glasgow, United Kingdom

• Ran and organised public show debates, sourcing knowledgeable and relevant voices to ensure balanced and representative discussions• Aided the Convener in running debating at the GUU, along with managing and streamlining social media outlets and publicity material

Mar 2016 - Mar 2018

Managing Editor

Groundings Academic Journal

Glasgow, United Kingdom

• Sourced, edited and proofed articles for journal in the arts and humanities• Managed the editorial board to assess quality of submissions and edit chosen articles for publication

Oct 2016 - Jan 2018

Publicity Secretary

Gu Dialectic Society

Glasgow, United Kingdom

• Redesigned the public image and managed social media pages for the society, regularly producing new promotional content and engaging with different audience bases

Mar 2016 - May 2017
Team & coworkers

Colleagues at Cleo

Other employees you can reach at meetcleo.com. View company contacts for 481 employees →

4 education records

Andrew Muir education

Master Of Studies - Mst, Linguistics, Philology And Phonetics, Merit

Activities and Societies: Worcester College MCR, Oxford Union, Oxford Linguistics Society, Entry Exam Marker Courses: Sociolinguistics.

Master Of Arts - Ma (Hons), English Language And English Literature (Joint), First Class

Activities and Societies: Glasgow University Union, competitive debating, student television, Groundings Academic Journal, student.

Scottish Highers

Wellington School, Ayr
FAQ

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What company does Andrew Muir work for?

Andrew Muir works for Cleo.

What is Andrew Muir's role at Cleo?

Andrew Muir is listed as Lead Conversation and Content Designer at Cleo.

Where is Andrew Muir based?

Andrew Muir is based in London, England, United Kingdom while working with Cleo.

What companies has Andrew Muir worked for?

Andrew Muir has worked for Cleo, Polyai, Freelance, City Am, and Oxford Linguistics Society.

Who are Andrew Muir's colleagues at Cleo?

Andrew Muir's colleagues at Cleo include Laurence Mandal, Linda Robert, Dan Mckavanagh, Matthew G., and James Lyons.

How can I contact Andrew Muir?

You can use AeroLeads to view verified contact signals for Andrew Muir at Cleo, including work email, phone, and LinkedIn data when available.

What schools did Andrew Muir attend?

Andrew Muir holds Master Of Studies - Mst, Linguistics, Philology And Phonetics, Merit from University Of Oxford.

What skills is Andrew Muir known for?

Andrew Muir is listed with skills including Public Speaking, Writing, Web Design, Debate, Problem Solving, Critical Thinking, Editing, and Adobe Photoshop.

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