Fantastic to be volunteering as an Adviser with Citizens Advice. Drawing on my past experience, I’m supporting the Local Telephone Advice-line and I also provide Face to Face support at the local Citizens Advice office……..~ one of the first points of customer contact, by phone or face-to-face~ assessing a client’s ‘goal’ and their personal situation~ researching relevant information~ signposting to and talking through a range of possible solutions/options~ enabling people to make decisions, and move their issue forward independently ~ ensuring the information and advice given meets organisational standardsTake some time and have a look at the CA website to see what we cover e.g. BenefitsWork & Employment Debt and MoneyConsumerHousingFamilyLaw & the CourtsImmigrationHealth.See https://www.citizensadvice.org.uk My Personal Skills and Values:Customer Focus - A strong customer focus, and passionate about improving outcomes for all.Leadership - A highly effective team leader who prioritises (i) the development of teams (ii) the delivery of excellent servicesGovernance – promotes strong governance, and compliance with procedures within the organisation’s business operational modelCommunication - Excellent communication and interpersonal skills at an individual, team, and organisational level. Equally comfortable communicating with external stakeholders at all levelsPartnerships - Committed to partnership work including co-production as a key theme of development.Management and Performance – Maximises staff resources, delivers results and generates service improvements. Uses evidence-based data to promote change.Financial – A proactive budget manager, who utilises financial resources to maximum effect.Risk - Identifies risks and plans appropriate and proportionate mitigations.Resilience & Business Continuity - Effective assessor of business challenges, required mitigations, together with the production and deployment of Business Continuity Plans.Areas of Skills/Expertise:Customer Focus | Communication | Policy & Governance | Social & Health Care Contract Management & Supplier Relationships | Partnerships | Stakeholder & Market Analysis | Service Reviews | Unit Costs & Budget Management | Risk Analysis | Resilience and Business Continuity | Co-Production
