Andrew Conrad Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Renna Partners is a boutique advisory firm that specializes in information technology. We provide investment acquisition guidance and transaction advisory services that ultimately help investors and business owners capture value through technology.We especially understand the needs of middle-market and lower middle-market investors (PE, Corp Dev, VC) and their portfolio businesses.

Project Management software for agile software teams. Codetree is focused on developer happiness and enables developers to be more of what they love: Writing code. Codetree minimizes the time developers spend updating statuses and managing activities by directly integrating with GitHub issues and automating common tasks. Come take a look to see if Codetree is right for your team.

Experienced operations and growth consultant focused on product and operational efficiency projects for growth-oriented businesses including startups, venture-backed, private equity-owned, private and public companies. Industry expertise includes consumer and business services, marketplaces, and ecommerce. Project specialities include:Customer Success-Service Delivery Assessment & Optimization-Customer Service Improvement-Customer Support Strategy-Customer Experience DesignInnovation in Technology-enabled Services- Innovation & product strategy- Operating model innovation- Service commercialization- MVP Strategy and Execution- Design to cost & valueData Analytics:- Analytic Assessment- Process Instrumentation- Insight Visualization and AutomationGeneral & Administrative Operations- Intelligent process automation- Strategic cost reduction

San Francisco, California, Us

Mid-market and Enterprise Hiring Platform for Hourly Workers, with applicant screening and workforce retention built for speed and scale

Chicago, Illinois, Us

Led Sittercity’s operations team of 40+ individuals and 3rd party contract network of 600+ babysitters, covering customer service, content screening, sitter recruiting and onboarding, data analytics, and product management.Also incubated and launched Chime (hellochime.com), the only instant booking babysitting service. The platform grew to serve 20K+ sitters and parents across 4 markets, with high NPS scores, (60-65 and 65-75 respectively) and has become the key growth focus of Sittercity.Operations and Chime highlights include:Redesigned the key management processes of a 3rd party service provider network to address cancellations, which were a key NPS detractor with customers Result: Reduced cancellations by 50% in the first 30 days of implementation, increasing customer reuse ~25% within 60 days and raising NPS scores 18% within 90 daysTo address key workflow and engagement issues for customers, developed and implemented a instant booking strategy to address supply-side latency and improve demand-side conversionResult: Immediate increase in booking volume ( ~15% in first 60 days) and 50% increase in utilization for service providersLed Community team to identify key friction points with their 3rd party onboarding platform and reorganize the system to prioritize high leverage and self-service features (interview scheduling, profile build-out) Result: Reduced customer acquisition costs ~30% and improved throughput of recruiters by ~15% through fewer follow-up steps and opt-in scheduling.After inheriting a demoralized customer service staff with antagonistic customer policies, Oversaw the reengineering of the department to eliminate frustration points (such as introducing a no-questions asked refund policy), reduce customer contact drivers, and restock the team with motivated team membersResult: Improved CSAT by 20+ percentage points overall with ~15% fewer total customer contacts lower overall refund costs

Boston, Ma, Us

Growth strategy specialist responsible for leading multiple teams concurrently to develop a market-based, actionable growth strategies in collaboration with our clientsSignificant experience in consumer/retail (e.g., consumer services, online merchandising, loyalty), technology (e.g., enterprise software, e-commerce), and mergers & acquisitions Example projects include:– Developed a 3-year loyalty program strategy in collaboration with the management of a Top 5 global airline to accelerate growth in high-value flyers and optimize over ~$1B in program spendingResult: Identified ~$100M in cost savings and developed the business case to pursue $250M in incremental revenue– Led the development of the online merchandising strategy and web-presence transformation for a Fortune 500 travel business Result: Revamped website and mobile apps have driven a 300%+ increase in ancillary revenues across service lines – Led the development of a growth strategy for a multi-national consumer services business that significantly increased scale, identified new products opportunities, and created the mandate necessary to streamline the organizational structure Result: EBIT improved 85% within 18 months of completing the engagement– Defined and led the development of a B2B website for a fortune 500 company to increase engagement and better communicate its value propositionResult: Within 12 months, average daily traffic had increased by more than 25% and significantly increased the number of web-generated sales leads – Led the strategic planning process for a multinational company, identifying key gaps in the product portfolio that led to a transformative product acquisitionResult: Revenues increased over 50% and significant revenue and salesforce efficiency synergies have been realized– Conducted M&A diligence on dozens of companies to determine commercial stability and growth prospects of potential acquisitions on behalf of leading financial sponsors

Mclean, Va, Us

Phoenix, Az, Us

Mba, Business Administration And Management, General

Mba, Business Administration

Bs, Information Technology

Computer Science