• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• Provides guidance to subordinates to achieve goals in accordance with established policies.
• Establishes and recommends changes to policies which affect subordinate organizations.
• Frequently interacts with subordinate supervisors, customers and/or functional peer group managers. Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company.
• Manages through subordinate supervisors, the coordination of activities of a section or department with responsibility for results in terms of costs, methods, and employees.

• ENGINEER, TELEVISION DESIGN SECTION: Worked with Japan-based core product development teams to debug and test TVs for the US market, including pre and post product release.
• PROJECT MANAGEMENT: Managed numerous partnerships including Netflix, Skype, and CinemaNow, and provided technical assistance to partners implementing new apps on Panasonic products.
****NETFLIX - Lead effort from project conception through final application testing. Quickly learned the Netflix systems from top to bottom, setup and maintained the Netflix test environment, and managed a five person QA group to ensure application quality. Included executing over 500 test cases, interpretating and reporting results. Resulted in extremely successful release with no major issues and drove connected TV sales.
• TOP LEVEL CUSTOMER SUPPORT: Fixed all problems in a timely manor while making sure that the customer happy and satisfied.
• PRODUCT EXPERT: Have a complete understanding of the TV market place, including prices and feature set of all competitors’ models and how that will affect our model lineup.
• BUYER/PURCHASER: Located and purchased technical equipment for multiple labs; strong ablity to identify and purchase hard to find parts at substantial time and cost savings to the organization.
• IT SUPPORT: Responsible for many computers, routers, wireless networks, VPN servers, proxy servers and more

Built computers, custom parts, and wiring harnesses

Contractor for Cox Cable.
I would do installs and service calls for internet, television, and phone. I was the fastest new hire to become 3 product certified. Met and exceeded installation goals each week. Used sales skills to maximize services purchased by customers. Minimized the amount of trouble calls after installations by doing the work correctly the first time. Improve the customer education experience during all home visits