Andrew Cox Email and Phone Number

• Coordinate, execute and manage follow up for all customer pre-sales and sales support needs including but not limited to, supply chain forecasting, sample requests, regulatory and technical documentation, pricing & plant trials.• Handle customer inquiries, provide necessary information and interface with the customer in partnership with the Account Manager.• Follow up on customer projects and manage communication and status updates with customers.• Maintain all core supplier agreements, contracts, rebates, and confidentiality agreements.• Calculate prices, prepare price letters and maintain price files.• Communicate regularly with account managers and internal departments, keeping them informed of customer activity.• Ensure all required SAP data is accurate and maintain on an ongoing basis.• Maintain business databases and generate reports, prepare and run reports from iCAM and keep all databases up to date.• Account list includes: Clif Bar, LALA USA, Dymatize, Dr. Pepper Snapple Group, Frito Lay, Land O Lakes, Dean Foods, Saputo Dairy, Califia Farms, Herbalife, Quest Nutritional, Genysis Brands, William Bolthouse, and others.• Assumed account manager responsibilities during vacancies and extended leaves of absence• SAP Super Usero Test and provide feedback on new systems and system functions.o Train/prepare colleagues for system updates and new procedure implementationo Provide front-line technical assistance to colleagues and supervisorso Serve as liaison between sales support and the business systems teamsACHIEVEMENTS/TEAMS• Multiple Firmenich Spot Awards • Project Atlas Global Super User – Flavor Division• Member of Project Atlas Flavor Division Technical Community as B2A S.M.E.• SAP Commercial L2 Super User• Ranked within top 5% of Firmenich SAP Super Users Globally (over 400 total super users)• Master Data Specialist• NAM NPI Team Member• Client Sales Support POC for Natural Flavors Acquisition• NAM Sales Support Technical Lead

- Produce, lease, license, and sell musical compositions - Placements include VH1; Love & Hip-Hop Atlanta; Love & Hip-Hop New York; Black Ink Crew; ESPN; CBS; Bravo; Million Dollar Listing; NFL Superbowl LVI (NBC); The Real Housewives of Atlanta- Perform at live events: weddings, receptions, concerts, etc.- Sub-contract DJs, singers, bands, producers, and engineers as needed.- Produce and record vocals- Live Audio and Lighting Design- Music Studio Design

Customer Service Representative – Foodservice Sales AgencyMaintain positive business relationships with distributors, manufacturers, and end users. Enter, receive, correct, and review sales orders received via fax, email, EDI, and over the phone. Provide and/or process order statuses, Make sure that all of the above occur in a timely and professional manner. •Reported order trends, order cuts and any issues to buyers and sales.•Advised customer service team of methods to improve the quality of service and efficiency in the order process.•Managed accounts through use of Becton Schantz’s GenWeb Platform.•Provided distributor forecasts to manufacturers for accurate inventory availability•Managed independent foodservice distributor accounts for McCain, Icelandic, Perdue, Schwans, Bakery De France, and Clabber Girl.•Studied manufacturing methods, order process, and culture of each manufacturer line.•Provide product information and specifications to existing and prospective customers.

Maintain positive business relationships with customers, brokers, and freight carriers. Enter, receive, correct, review and ensure shipment of sales orders received via fax, email, and EDI. Provide and/or process order statuses, return authorizations, sales invoices, and enter credits and debits into system. Make sure that all of the above occur in a timely and professional manner. • Responsible for accurately keeping track of Kmart, Rite-Aid, Walgreens, CVS, Target, Kroger/Peyton’s, Fred Meyer, Long’s Drugs, Albertson’s, C&S Wholesale, Safeway, Dolgencorp (Dollar General), and Military accounts. • Reported order trends, order cuts and any issues to Sales and Management.• Increased Family Dollar account service level score and fulfillment rate from 80 to 99 percent within the first 3 months of employment.• Jointly developed, with executive sales team, brokers, customers, and logistics analysts, through utilization of reports, methods to improve the quality of service and efficiency in the order process.• Trained new representatives on SOPs and use of the BPCS Production Environment.• Prepared proposals and presentations outlining new discoveries and suggestions for improving the order process.• Managed accounts off-site through use of the AS/400 platform• Provided direction to warehouses personnel to ensure timely order processing and customer satisfaction.