Chief Operating Officer
Current• Strategic Performance Management: Lead the definition and management of company performance metrics, ensuring alignment with overarching business goals. Collaborate with the CEO and parent company (Blue Cypress) to establish and disseminate key performance indicators (KPIs) across the organization. Oversee the integration of acquired companies to align operations and maximize synergies.• Operational Excellence: Oversee seamless service delivery and drive continuous improvement initiatives. Identify and mitigate operational risks. Implement a Project Management Office (PMO) to streamline project governance and enhance delivery capabilities.• Financial Leadership: Oversee invoicing, revenue recognition and financial reporting. Monitor company finances to optimize cash flow and sustain financial health. Implement strategic expense reduction and cost control measures.• Team Leadership and Development: Oversee all aspects of personnel management, encompassing team organization, hiring processes, terminations, and professional development. Cultivate a collaborative and motivating workplace environment to elevate team performance and encourage ongoing success.• Automated Data Solutions: Implement processes upon a custom Common Data Platform built upon Microsoft SQL Server and Power Automate. Develop integrations in Asana, FreshDesk, HubSpot, and Microsoft Teams to streamline workflows and enhance data accessibility. Enhance forecasting, resource allocation, revenue operations, and utilization reporting with insightful Power BI reports.• Sales and Business Development: Design and launch new technology service lines. Lead contract negotiations and successfully close sales deals to drive revenue growth. Act as a key representative of Brightfind at industry forums.• Service Delivery: Contribute directly to technology projects in various roles, including project manager, business analyst, and software developer.