Andrew Crews

Andrew Crews Email and Phone Number

Xbox Supportability Program Manager at Microsoft @ Microsoft
redmond, washington, united states
Andrew Crews's Location
Bothell, Washington, United States, United States
Andrew Crews's Contact Details

Andrew Crews personal email

n/a
About Andrew Crews

I worked at an entry level job for five years at a local Wal-Mart to pay for school. Then I took a position in radio for the next five years before the industry burnt me out. Determined to find something better, I resigned. Now I work as the Operations Manager for Xbox Community Support.I want to contribute to something I'm passionate about. This is why Xbox is the perfect fit for me. I accepted my previous two positions because I needed a job at the time but I never really cared for either industry. People work best when they are contributing to a cause they believe in. So I'm really looking to continue working in the tech or gaming industries. I'm confident I can be taught any job responsibility. So if you have any openings that you would like to talk to me about, feel free to send a message. I'll listen to any offer.

Andrew Crews's Current Company Details
Microsoft

Microsoft

View
Xbox Supportability Program Manager at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Andrew Crews Work Experience Details
  • Microsoft
    Xbox Supportability Program Manager
    Microsoft Aug 2017 - Present
    Redmond, Wa
    Management of support readiness for major games releases, console features, services, and other impacting events for Xbox customers.Working with engineering to understand support risks for any major releases and updating those releases to ensure smooth and intuitive launches for our customers.Escalation management for issues that come up unexpectedly with a various list of hardware, software, or services provided for our customers.
  • Microsoft
    Xbox Community Support Operations Manager
    Microsoft Sep 2014 - Aug 2017
    Redmond, Wa
    Manage both internal and external partner relationships, ensure issue resolution for all issues reported via social platforms, re-defining processes to focus on efficiency, release readiness for all major events and launches, tool acquisition, helping agents realize their goals and path to succeed, reactive chaos management on any day of the week.
  • Microsoft
    Xbox Community Support Shift Lead
    Microsoft Jul 2013 - Sep 2014
    Redmond, Wa
    Lead daily operations for Xbox Support on Twitter, customer support via Twitter & Xbox.com forums, drove escalations to resolution, held 1 on 1's with agents to review performance and career paths, reactive issue management to customer trends and sentiment.
  • Microsoft
    Xbox Community Support Analyst
    Microsoft Sep 2011 - Jul 2013
    Redmond, Wa
    Provide customer support via Twitter & Xbox.com forums, focus on SLA and issue resolution, analyze trends for potential escalations.
  • Xblafans.Com
    Community Manager/Writer/Editor
    Xblafans.Com Sep 2010 - Aug 2014
    Writing news articles and game reviews along with editing and proofreading other articles, community management, developer interviews at industry events, forum moderation and also co-host of the XBLAFancast on iTunes.
  • Clear Channel Toledo
    Traffic Director
    Clear Channel Toledo Oct 2005 - Jul 2010
    All around commercial guy. Scheduling commercials and programming systems to allow commercial insertion. Managing and maximizing revenue. Occasional graphic work for promotions. Overall computer guy fixing minor problems when IT wasn't around.
  • Wal-Mart
    Sales Associate
    Wal-Mart Sep 2000 - Aug 2005
    Your basic everyday warehouse guy. Stocking items, logging in items, operating machinery.

Andrew Crews Skills

Social Networking Social Media Proofreading Editing Blogging Project Management Customer Service Broadcast Community Management Program Management Digital Media Microsoft Office Radio Management Social Media Marketing Public Relations Microsoft Excel Team Leadership Creative Writing Facebook Event Planning

Andrew Crews Education Details

  • Jefferson Community College, Ohio
    Jefferson Community College, Ohio
    Computer Information Systems

Frequently Asked Questions about Andrew Crews

What company does Andrew Crews work for?

Andrew Crews works for Microsoft

What is Andrew Crews's role at the current company?

Andrew Crews's current role is Xbox Supportability Program Manager at Microsoft.

What is Andrew Crews's email address?

Andrew Crews's email address is an****@****ter.com

What schools did Andrew Crews attend?

Andrew Crews attended Jefferson Community College, Ohio.

What are some of Andrew Crews's interests?

Andrew Crews has interest in Mma, Technology, Internet, Digital Art, Social Networking, Gaming, Sports, Media, Hip Hop.

What skills is Andrew Crews known for?

Andrew Crews has skills like Social Networking, Social Media, Proofreading, Editing, Blogging, Project Management, Customer Service, Broadcast, Community Management, Program Management, Digital Media, Microsoft Office.

Who are Andrew Crews's colleagues?

Andrew Crews's colleagues are Que John, Chris Evans, Shefali Singh, Ishika Semwal, Sherif Mohamed, Aryan Raj, Kris Wilson.

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