Andrew Cronic Email & Phone Number

Norcross, Ga

• Work a large variety of user submitted help-desk tickets: password resets, investigating account lockouts, joining machines to the domain, network connectivity troubleshooting, distribution list creation / maintenance, miscellaneous troubleshooting, etc.• Process forms for new employees where Active Directory accounts are created, mailboxes are configured on-premises and migrated to office 365, group memberships are setup, and account information sent to managers for… Show more • Work a large variety of user submitted help-desk tickets: password resets, investigating account lockouts, joining machines to the domain, network connectivity troubleshooting, distribution list creation / maintenance, miscellaneous troubleshooting, etc.• Process forms for new employees where Active Directory accounts are created, mailboxes are configured on-premises and migrated to office 365, group memberships are setup, and account information sent to managers for distribution• Process forms for terminated employees where mailbox contents are archived, email aliases setup to handle on-going mail, and Active Directory accounts removed• Monitor Active Directory account expirations and proactively follow up with managers to extend accounts when necessary• Monitor Backup Jobs to ensure successful completion, resolve any errors that may occur, and create new backup configurations for network resources using Symantec Backup Exec• Generate requests for backup tapes to be distributed to Iron Mountain, and manage on-site backups• Perform setup / configuration on new machines, install all necessary applications, join to the domain, and setup new employees’ office space with computer, monitors, keyboard, mouse, etc.• Handle warranty support when a device experiences hardware failure, and install replacement parts when they are received• Deploy remote updates for Symantec Endpoint Protection to ensure up-to-date Anti-virus• Utilize scripting to assist in deployment of Office 365 Pro Plus throughout organization, and provide solutions for any compatibility issues that are encountered Show less

Lawrenceville, Ga

• Regularly work help-desk tickets to resolve a variety of technology-related issues – Anti-Virus setup, Firewall configuration, backup management, remote access setup, email account management, and troubleshooting tasks• Perform routine system updates for all client workstations to mitigate security vulnerabilities and ensure up-to-date systems• Active Directory Administration - creating and managing domain user accounts, security groups, group policy objects, etc.•… Show more • Regularly work help-desk tickets to resolve a variety of technology-related issues – Anti-Virus setup, Firewall configuration, backup management, remote access setup, email account management, and troubleshooting tasks• Perform routine system updates for all client workstations to mitigate security vulnerabilities and ensure up-to-date systems• Active Directory Administration - creating and managing domain user accounts, security groups, group policy objects, etc.• Capture spam and email viruses with Symantec Mail Security for Microsoft Exchange, and manually release captured email upon request• Utilizes Sage Timeslips and Sage Peachtree Accounting to implement regular client billing - processing credit cards, entering invoices, maintaining accounts receivable entries, entering expense charges, printing reports and electronic filing• Troubleshoot, replace, and configure printers and scanners - procure toner or drum units, manage access to network printers, update printer drivers and scanner software• Setup and configure new workstations for clients – reformatting operating systems, installing appropriate drivers and software, configuring systems for optimum performance, joining computers to work domains, installing and testing network applications• Perform on-site network installations - run Ethernet cable, wire outlets, configure routers and other network components• Troubleshoot and resolve various hardware issues – run system diagnostics, swap or mirror hard drives, install replacement hardware components, and configure network printers• Design database queries to manipulate and extract requested information from company data• Analyze company bills to produce informative reports on costs and address issues encountered• Perform updates to database queries and excel spreadsheets to adjust business reports• Develop excel macros to automate specific tasks and improve process workflow efficiency Show less

Bachelor Of Science - Bs, Information Technology

Education record