Andrew Cross Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Perth, Australia

Hobart, Tasmania

Team Leader for 30 Technical Engineers ranging from Junior Technicians to System Architects.Staff Management of the Infrastructure Team including;Performance Management of staffCreation of Performance Development PlansDevelopment of training PlansLeave PlanningSuccession PlanningRecruitment of new hires, both locally and off-shore based resourcesResource.

Delivery of project services to agreed service levels and desired level of quality. Maintain up to date system documentation.Incident and problem resolution.Follow and improve the Logica Methodology.Develop an understanding of the customers business and requirements.Achievements: Managed the Infrastructure Discretionary queue covering 4 clients solitarily.

Prepare/Implement IT Policy.Control the security aspects of IT systems.All data backups and restores.Yearly budgets and purchasing of all IT systems and infrastructure.Maintain all servers and workstations.Work out current and future IT needs by consulting with the different business levels and deciding how improvements could be made.Microsoft Exchange.

IT Manager of three separate locations where I managed their internal networks and resolved all IT issues for the clients. Previously I was full time at Forest Products Commission and also provided additional support to other locations and staff as required.Demonstrated strong and effective communications with a number of clients required at the management.

Administer FAL's Local and Wide area TCP/IP networks including internet access.Administer FAL's Workstation PC's hardware (IBM) and software. This included Microsoft Windows operating systems and the Microsoft Office suite of products.Monitor and maintain FAL's Production Servers (IBM).Monitor FAL's server and networking infrastructure using 'Server's.

Team Leader for the feasibility and implementation of upgrading ERG's network to Windows 2000. This included conducting meetings with all of ERG's business units to better understand the business needs.Lotus Notes administrator on both clients and servers.Creation and implementation of SOE Images for the companies' standard hardware.Assist departmental.

Manage a six-man team of mechanics. This included receiving jobs into the workshop; distributing them to the appropriately trained and most suitable personnel; order, receive and distribute parts accordingly and input relating data into EMEMIC.Daily management of the computer program EMEMIC, the units fleet workshop maintenance program.Organised vehicles.

Education record

Education record