Andrew Cucuzza Email & Phone Number

New York, NY, US

New York, New York, United States

• Effectively instituted monthly SLA reports and Jira dashboards, leveraging Jira filters and apps, to streamline tracking and reporting on team metrics. This approach facilitated efficient troubleshooting of production.
• Conducted thorough analyses in Jira and the system platform using SQL queries, logs, and BrowserStack.Categorized issues into training, production, and enhancement categories, providing RCA when needed.
• Engaged in User Acceptance Testing (UAT) for… Show more
• Engaged in User Acceptance Testing (UAT) for crucial bug fixes and enhancements. Documented results inConfluence and collaborated with development teams for successful implementations.
• Verified and promptly reported daily data feed and database issues accurately using AWS S3, SQL, DataGrip,and DataDog.
• Proactively documented workflows, common issues, and reporting metrics using Confluence, ensuring colleagues have easy access to comprehensive information. Show less

New York, United States

• Engaged with product and engineering teams to understand user pain points and requirements, utilizing Jira to track sprints, effectively bridging the gap between end-users and technical solutions.
• Regularly collaborated with Jira administrators to streamline ticket organization in new projects, enhancing efficiency and productivity through the configuration of new fields for improved information management.
• Generated and presented on-demand reports within Jira, utilizing… Show more
• Generated and presented on-demand reports within Jira, utilizing filters and dashboards, to diverse stakeholders and management, thereby enhancing the decision-making process with valuable insights.
• Facilitated the triage of over 400 tickets monthly using Jira, actively engaging with product managers andengineers. Analyzed severity and priority within the context of the Software Development Life Cycle (SDLC) to.

New York, New York

• Maintain and update large datasets containing thousands of entries with great attention to detail.
• Perform rigorous research in order to ensure clear and concise data is being utilized.
• Collaborate with Network Analysts and other consultants to improve the efficiency of the current process and workflow.
• Perform quality assurance for validity and accuracy for database entries.
• Responsible for training and educating new members of the team on the Unite Us workflow process.

Newark, DE

• Created an embedded registration form for a local bitcoin company in Delaware, automating database population and creating a notification system for user registration.
• Collaborated with stakeholders to ensure the product met their requirements.

Newark, DE

• Worked with a campus located volunteer program to merge all their data using the Google API and Google Apps Script.
• Created a searching function to parse through the master sheet to return desired results from hundreds of entries.
• Followed a Scrum Agile methodology to organize the project, set goals in 2-week sprints using Jira to keep track of progress.

Staten Island, New York

• Coordinated a team of people to help run the store efficiently.
• Handled scheduling for service calls, openings, and closings.

Staten Island New York

• Field Technician
• Performed pool openings, cleanings and equipment repairs on a weekly basis.
• Put together electrically complex smart pool systems to respond to phones and computers
• Built inground pools and filter systems Sales Associate
• Sold merchandise in store to customers.
• Organized inventory, handled weekly deliveries, and ran daily water tests to balance the chemicals in… Show more Field Technician

Bachelor Of Science - Bs, Computer And Information Sciences, General

High School Diploma