Andrew Cullom Email & Phone Number

Indianapolis, Indiana, United States

- Overseeing multiple onboarding of new clients - creating / delegating processes to consultants - Infrastructure discovery - finding the unknown- Creating process and procedure- Designing retention polices in M365- Advanced knowledge and experience with M365 - Build and create processes for Service Desks support team- Emergency infrastructure and security.

Indianapolis, Indiana Area

- SCCM Administrator, installation, troubleshooting, and configuration- Image creation with SCCM / MDT for Window 10 - Lead Tech on a project for the Federal Government deploying, creating an image, and transfer user's files for a 1000 computer- Building a team to complete deployments for Federal Government project and managing team with PMPs and.

NCAA HQ - Indianapolis

• SCCM software deployments, Windows 10 build updates, Image Creation
• PXE boot setup
• Lansweeper Admin – provides active inventory all nodes connected to the Network
• JAMF testing for Apple Device Management
• Provided excellent customer service to the NCAA employee’s
• Supporting over 800 NCAA employee’s through remote access, in person, and over phone support.

Indianapolis, Indiana Area

• SCCM software deployments, Windows 7 imaging creation
• JAMF Mac Management software for Apple device – Imaging & Management
• Provided support to over 2000 employees.
• AT&T and Verizon account management, AirWatch Mobile Management, and Managed Mozy Enterprise Backup for Executives.
• Team projects including: Customer Hardware & Software Refresh, Mobile device consolidation and refresh.
• Creating knowledge base documentation and other troubleshooting processes.

Indianapolis, Indiana

• Provided excellent user end support and services for the NCAA employee’s
• Support to internal custom application and software
• Team projects including: Customer Hardware & Software Refresh, Testing Hardware & Software, and Core Network Upgrade.
• Creating knowledge base documentation and other troubleshooting processes.

Indianapolis, Indiana Area

• Excelled in network design, implementation, and troubleshooting errors.
• Support to Custom Point of Sale software – EZ Dine and EZ Retail.
• Training for using POS hardware and Software.
• Successfully installed multi brand routers and switches
• Provided excellent customer service and tech support to multiple customers through remote access, in person, and over phone.