Restaurant Leader
Current• Spearhead the development and execution of strategic decisions to successfully impact the direction and performance of the restaurant.• Regularly analyzed key metrics and data to inform the creation of effective business plans. • Oversee operations of diverse team to devise and implement action plans in alignment with business objectives and upper management goals.• Create marketing initiatives to continuously increase yearly rates of customer retention and maintain highest rates throughout entire Southern California region. • Analyze critical thinking situations to ensure the success of the business and development of the crew members. • Facilitate the recruitment and training of restaurant staff, including servers, cooks, and support staff.• Foster continuous staff development and regular skill enhancements by administering ongoing training sessions and providing constructive feedback to improve performance.• Administer prompt and informative responses to all customer inquiries, as well as readily solve any arising issues, to ensure high rates of customer satisfaction and enhance customer service.• Regularly conducted thorough performance analyses to foster constant growth and development of crew members. • Spearheaded the new market entry to create a great first impression of the brand. • Implemented quality control initiatives while creating process to improve efficiency. • Collaborated with upper leadership to schedule shifts, manage payroll, and maintain staffing levels to adequately meet customer demand. • Enforced strict adherence to food safety standards and company policy by overseeing dining room and kitchen operations.
