Andrew Curtin Email and Phone Number

Oversee Robotic Process Automation design and delivery to support federal agency processes●Work closely with stakeholders and engineering teams to discover UiPath RPA opportunities and create suitable requirements●Construct and maintain application and process diagrams●Improve both customer request and software development processes to build and maintain healthy product backlogs●Provide formal status reports to client, ensuring transparent communication and alignment with program goals

Directed cross-functional teams to create and enhance six applications that support the Colorado General Assembly●Governed prioritization of multiple product backlogs that significantly improved processes and quality of work●Researched and presented new product features and roadmaps to senior leadership and stakeholders●Authored both UI/UX design and technical documentation with a focus on accessibility and process optimization●Lead grooming, standups and UAT efforts with technical teams and stakeholders

Drove product engineering team to create a new custom supply chain and warehouse management software solution●Crafted and owned feature and user story delivery for integration of a WMS SasS product with the clients Oracle ERP●Partnered with stakeholders and third-party vendors to understand needs, troubleshoot SDK’s and test API’s●Produced complex system architecture and database schema documentation

Steered PEGA product teams in delivery of mortgage application solutions that resulted in a 33% increase in processing efficiency●Product Owner of three high visibility product backlogs that stabilized and enhanced the primary Loss Mitigation platform●Gathered and interpreted business requirements and translated into features and user stories●Demoed new features and enhancements to senior leadership and end users

Guided the design, implementation, and enhancement of two financial products integral to one-third of company revenue●Led the creation of roadmaps and defined features and presented to executive and technical leadership●Wrote and organized detailed requirements that improved modification close rate from 50% to 99%●Created and administered training plans and sessions on system updates and process changes

Managed a of team of 10-15 responsible for a minimum of $20 million in yearly revenue● Created and redesigned mortgage operations processes and controls that significantly improved efficiency and quality● Developed and maintained KPI reports(SQL) to highlight product performance and forecasting● Business and technical Subject Matter Expert consulted to improve processes for multiple departments

Conducted mass system updates pertaining to loan modifications, bankruptcy cramdowns, and account administration● Sought after as the go-to expert for resolving complex system or loan issues.● Compiled comprehensive documentation and detailed write-ups for leadership and attorney firms during legal disputes● Conducted training sessions for peers, new hires, and partner departments

Oversaw the transfer, housing, and reconciliation of thousands of financial documents within a secure facility● Conducted in-depth data analysis and reconciliation● Coordinated workflow in a high-volume environment● Handled process documentation updates and training responsibilities