Serving as product owner for the reporting and analytics workstream for the entire company moving to the new Power BI platform. Responsible for all reporting and analytics needs. Transforming reporting and analytics from old systems to the modern Power BI platform. Manage entire scope and delivery for multi-million dollar and multi-year projects. ● Serve as a product owner for the report delivery team. Work as the company-wide focal point for prioritization of existing and new use cases. Own the product road map and serve as the key contributor to the prioritization of use cases in the roadmap.● Work directly with the sponsors to manage priority and workload for a team of 25+ developers to focus on key strategic reports, dashboards, and analytics for the entire company. Act as liaison between executive stakeholders, business users, and the development team. Coordinate communication between these groups and with IT and the vendor. Set priority for use cases, epics, and user stories to be worked on. ● Manage stakeholder communications and OCM communications to different teams. Provide leadership guidance when needed. Provide functional and technical SME knowledge and guidance to the team members. Interview, onboard and training new employees as needed.● Identify problems and risks proactively. Actively seek resolution of problems and escalate as needed to unblock team members.

Served as a product owner for the Power BI program. Worked across teams equipping them to achieve their business objectives. Provided product expertise to business partners, participated in a full range of new projects, and provided ongoing system support. Managed scope for projects, improved and maintained existing products, and oversaw new initiatives from senior-level executives. ● Partnered with the business to develop an understanding of business processes, assessed end-user needs, and evaluated suggested projects. Managed a team of business analysts, developers, and engineers to build and deploy reports and dashboards in Power BI for business users. ● Worked with IT to provide solutions that meet requirements and resolved questions related to process-changes affecting the group.● Drove product roadmaps; assessed the suitability of products and provided direction to software vendors and/or IT to ensure products meet our goals.● Provided ongoing system support; made decisions related to products and issues, identified those issues that need to be escalated.

Supervisor to consultants working on implementing a new Business Intelligence platform (data warehouse, data governance, dashboard development) for the entire company at NW Natural Gas. Serving as a key role in implementing new business intelligence dashboards for various executives and departments using Microsoft Power BI and Azure cloud technology. Pioneer and implement Power BI to the whole company. Develop 40+ dashboards and reports. Supervise and provide guidance to data analyst, data architecture, data governance specialist and dashboard developer. Serve as a key SME for the business intelligence and data governance program at NW Natural. Meet with key stakeholders from all departments to gather, analyze, and determine data and information requirements in support of the Data & Analytics roadmap, as well as business-as-usual requests.Key Partnership and co-ordination with end users and Information Technology (IT). Accountable for creating and maintaining information requirements repository, including all associated metadata for metric catalog, Relational models, Star schema etc. Create high level business and logical data models which form the basis for a physical relational data model.Responsible for all communications to stakeholders about information requirements. Deliver relevant and actionable insights through the analysis of different data sets.Create reports, dashboards, and documents to fulfill information requests. Convert business requirements into technical specifications.Assist consumers of information in the use of the available information delivery alternatives (e.g., canned reports, dashboards, and data extracts). Ensure accurate and timely flow of key project execution information between all key stakeholders involved in the implementation of the Data & Analytics roadmap as well as business-as-usual request.

Main Technical Business Analyst for P3MS project (budget = $1.96M), Learning Management System project (budget = $2.20M), and part-time business analyst for Pisces project (budget = $4.87M). Perform interviews and research to determine IT business requirements and translate them into specifications for complex technical projects in order to provide the best solution that the customers are seeking.  Help the assigned project meet business, schedule, and budget objectives.  Focus on the people side of changes introduced by the project – including changes to business processes, systems and technology, job roles and skills, and organization structures. Create and implement change management plans that minimize employee resistance, maximize employee engagement, and empower senior management as change sponsors. Work to drive faster adoption, greater ultimate utilization, and higher proficiency on changes impacting employees in the organization such that desired business results are achieved. Analyze, facilitate, model and organize information in order to elicit requirements, reconcile conflicts, and distinguish solution ideas from business needs. Complete documentation for project development efforts (including use cases, requirements, test plans, process maps, and desk procedures) and work closely with development team and business teams to ensure successful implementation. As a side project, provide complete system administrator and user support to Jama Contour software to 500+ users to enhance user experience.

Identified client requirements and system configurations for financial software applications. Delivered system, trained clients and assisted in project management for seamless implementations. • Acted as liaison between internal project management and clients and served as primary business analyst, hosting internal and external meetings and workshops. • Gathered and interpreted information regarding client's existing business products, processes and workflows, and identified design gaps, creating configuration of converted system that ensured continuity and improvement. • Delivered highest product quality to client by setting up and testing total solution, including third parties, forms, reports, jobs and data conversion. Worked closely with client for final review and acceptance of conversion and processing reports, resulting in smooth implementation.• Provided training to client before, during and after conversions, enabling best and correct use of core system and related third party solutions, and increasing knowledge of product and processes. • Increased product quality by identifying and supporting process improvement opportunities. Recommended solutions to clients that improved current process and system.• Communicated progress and expectations, escalating to project and / or product manager for resolution as needed. Involved client in configuration choices and changes throughout course of project.

Designed, developed and executed test plans and test cases for all types of software testing (unit, integration, system, smoke, and regression). Conducted software inspection, verification and validation. • Provided comprehensive reports and analysis to different teams, providing updates on software release status and ensuring process was kept on time and on budget.• Gathered requirements, designed and authored test scripts and programs in Python, AutoIT and Labview to automate tests and to collect data resulting in time and resource saving. • Created access databases to track software test coverage and traceability matrix, verifying that all aspects of software were well implemented and met end user needs. Created analyzing and reporting tools within databases to quickly generate reports as requested, resulting in time savings and up-to-date reports on software test status. • Verified basic functionalities of software at each release by creating software regression checklist in Microsoft Excel and performing tests • Researched, recommended, installed and administrated Bugzilla as main bug tracking software used by all departments, replacing old and slow Help Desk tracking system. Chaired weekly bug review meeting that addressed bug related issues and kept developers aligned with process.

Led software validation group in testing various software and hardware configurations in support of business objectives. Identified testing scopes, and developed test plans and procedures. Developed and configured hardware and software environment for testing procedures. • Authored scripts using Python, Java, VBA, and AutoIT to automate testing process, reducing testing time and improving accuracy. Scripts were shipped to OEMs as guideline.• Served as main programmer and scripter for environment based on experience in developing tutorial and training procedures

Demonstrated proven record of success in IT customer service in desktop and peripheral environment as main Desktop Support Analyst to group of 500+ Nike employees. • Recognized as regular recipient of Sunshine Award for providing outstanding customer service performance.• Performed impromptu presentation to Nike employees on how to use software/hardware, troubleshoot and prevent computer problem, enabling proactive prevention of repeat instances. • Provided second tier support for computers and attached peripherals, including monitors, printers, scanners, PDAs, networked printers / scanners. Provided software support for all software used by Nike, including Java and Java Runtime Environment.• Managed computer and user accounts within Microsoft Active Directory in imaging and deploying new computer equipment. Escalated trouble tickets to third-tier support as needed.• Troubleshot hardware, software, and network operating problems and performed bench-level preventative hardware maintenance, replacement, and repair, ensuring minimal system downtime.

Tested, analyzed and provided recommendations to improve quality of the print heads directly to the vice president of engineering. Assisted engineering team to correct the issues promptly to save costs of backtracking and troubleshooting.Developed and documented testing procedure and testing database to share across departments within the company. Trained new test engineers. Documented to improve testing procedure.Built a strobe system to automate testing procedure. This resulted in reducing costs and increasing efficiency in testing print heads for the company. Wrote software to control the strobe system. Contacted vendors to purchase hardware needed.