Andrew Chau Email & Phone Number

Coquitlam, Bc, Ca

Vancouver, British Columbia, Canada

July 2024• Further added accountability to TELUS Health Capital GovernanceMay 2024• Added accountability of TELUS Agriculture and Consumer Goods Capital GovernanceOct 2023• Responsible for the development of TBS Business Architecture, defining our FMO systems and value chains• Accountable for full TBS Capital and SaaS OPEX and through successful governance, ensure +/- 0.5% adherence to full-year budget

Vancouver, British Columbia, Canada

• Responsible for the development of long term strategy of our BNS organization, including TBS Systems, Products, NSI and Capital Management Director organizations• Responsible for all enablement functions including OPEX management, executive communications, scorecards, VP All Team calls• Lead our Data Center of Excellence, which support our many BNS programs (3G turndown, Business Copper-to-Fibre, COGS governance)• Lead our TBS migrations team, as we look to migrate >2M records from legacy systems to FMO (Business Security migrations)• Provide governance on cross-VP organizational programs (interlocks with BCX, CDO, CTE)

Vancouver, British Columbia, Canada

• Reported to the VP of CRSM, responsible for the long term strategy of our CRM, Customer Solution Architect, PMO and Deal Solutioning Director organizations• Led our Enterprise Operational Efficiency Program to deliver $15M of EBITDA benefits back to organization• Supported our TELUS Enterprise Solutions StratCheck

Vancouver, British Columbia, Canada

• Drove technician yield improvement strategy and governance for all unmanaged product sets by assessing root cause reasons; Improved field yield by 18%• Delivered AB Prewire project via reduction of partners; Annual savings: $1M• Led our BI/reporting, systems, field products and processes, BIDs and LCDs, marketing forecasts for all products and budget supporting our work group• 100% Team Engagement Score in ‘17-’19• Led BRM Evolution 2.0 program: Further increased our SWT/PD HR metric from 0.61 to 0.71 via additional resource planning initiatives (eg. Center of Work, Partner Workforce Strategy); Annual savings: $2.5M• Secured $1.5M funding relief from SBS and TBS senior leadership by proving gap between revenue and OPEX between businesses from ‘15 – ‘18 • Increased in work volumes of 40% • OPEX supporting work decreased by 19% • Tech productivity increased by 27%• Launched Resource Planning in the East by leveraging AB/BC resource management best practices• Ensured that NADD (next available due date metric) was in the Green for 5 consecutive summers, while staying on budget (2015-2019); Fielded Business Customer Experience: +11% over 5 years

Vancouver, British Columbia, Canada

• Drove field resource strategy for all business customers in the Lower Mainland• Led BRM Evolution program: Increased our SWT/PD HR metric from 0.51 in 2015 to 0.61 in 2016 via implementing resource planning standards (eg. Right tech, right place, right time); Annual savings: $2.7M• Led Partner Evolution program: changed vendor support model, replaced dedicated partner workforce model with variable workforce model. Annual savings: $0.6M

Vancouver, Canada Area

• Led multiple concurrent projects for ResponseTek proprietary software for all North America customers (Budget $3M)• Manage cross-functional project team of 15 software developers, quality assurance engineers, systems analysts, business analysts and responsible for meeting/exceeding team KPIs• Created Project Management Center of Excellence and built professional services best practices for company

• Hire, Train and Mentor a high performing team of Technical Analysts, Consultants and Project Managers• Prioritize with Product Managers and Development Managers on release of new technologies based on revenue impact to business• Perform Annual Performance Reviews and Merit Adjustments• Participate in Annual Budgeting/Planning, including forecasting headcount needs• Develop professional service best practices and procedures • Direct Sales Managers on emerging technologies as well as owning the Sales Service Guidelines for sales team

• Payment Processing Solution migration to Active Network Cloud: Responsible for managing the migration of payment processing solution into Active Network’s Cloud, resulting in an average of 500% increase in revenue across client base• Client-Server software migration to Active Network Cloud: Involved in hiring and responsible for training, mentoring a high performance team of associate consultants on delivering on the transition of client-server software solution to Active Network’s Cloud• YMCA Canada/AIR MILES integration: Managed a $1 million project budget with 20+ person project team spanning multiple business units across major YMCA’s across Canada. Successfully delivered on integration of YMCA Greater Toronto Area, YMCA Calgary and YMCA Moncton software with AIR MILES system, which rewards members with AIR MILES based on participation

• Implement Enterprise Business Software solutions for key, strategic clients of over >$10 Million yearly revenue • Achieved 100% NPS (net promoter score) from 2010 to 2012 year, receiving 61 distinct promoters for services rendered, 1st overall on the Professional Services Team (Team Average: 15 promoters, 77% NPS)• Awarded MVP title in 2012 amongst 300 colleagues in Burnaby office • Coordinate all day-to-day details for implementations• Train administrators on the setup and maintenance of software back-end• Train end-users on using our software effectively

Bachelor Of Science (B.Sc.), Computer Science

Master Of Business Administration - Mba, Strategic Leadership