Andy D. Email & Phone Number

Nashville, Tennessee, Us

👉Lead the design, development, customization, implementation, and support of applications to support patient outcomes and team members utilizing VUMC’s technology stack.👉Coach, develop, and mentor and team of 4 Application Analysts, guiding them on best practices and key outcomes in a Clinical Communications setting that supports over 30,000 staff.👉Serve as the primary point of contact for all complex enterprise-wide initiatives, including the Responder5 and Mobile Heartbeat upgrades and implementations.👉Deployed major communications systems (Responder5 & Mobile Heartbeat) for nursing and provider staff at several remote hospital locations.👉Utilized HL7, ADT, SMS, and WCTP to develop and streamline workflows for data transfer and transformation that improved efficiency for the organization.👉Deliver direct management of over 20 major clinical applications, including Mobile Heartbeat, Responder5, MIPACS, Flight Vector, and EMS Charts.

Sarasota, Fl, Us

👉Served as the Technical lead for Sarasota County Transit Authority (60 buses & Supervisory Vehicles) and 9-1-1 Emergency Services Systems.👉Key team member for Database Administrator Group, including system patching, storage procedures, system medications, and running scripts.👉Led all of Sarasota County’s Fleet and Transit software updates and implementations, including serving as the lead analyst for all technical projects from discovery to deployment.👉Team technical lead for Call Center 311 initiative – improved data analysis, best practice identification, and technology discovery.

Madison, Al, Us

👉Supported Mission Critical Emergency 911 systems for Sarasota, FL and ensured an always available system for the agency with a 99.9999% uptime compliance.👉Delivered CJIS data warehousing and compliance ownership and completed the management of all E911 workstations and infrastructure.

Sarasota, Fl, Us

👉Served as the Lead systems engineer for a software development firm, administering all ongoing engineering projects and instituting enterprise-wide security best practices for password policies and systems configuration.👉Established organizational best practices, including the institution of a monthly server patching committee and implementation of a fiber optic network backbone.👉Served as the technical lead on numerous projects, including the SOC I/II Validation for HIPAA/ePHI guidelines and enterprise roll out and conversion to Office365.

St Petersburg, Florida, Us

👉Served as the senior design engineer for all Jabil Engineering applications globally, managed 5 resources globally, and led FDA validation of Global application systems.👉Managed all technical requirements gathering projects and was the primary contact for hardware and software vendors and Global application licensing and compliance point of contact.

St Petersburg, Florida, Us

👉Managed the creation of the "follow-the-sun" support system, a ServiceDesk for customer workflows and increased efficiency and competence of staff for level 1 - 3 problems/issues.👉Served as a Compuware / Dynatrace VIP guest presenter at PTC live global event for systems monitoring/troubleshooting best practices and methodologies. 👉Planned and forecasted the global rollout of application licensing triad systems and was the technical lead for the rollout of state-of-the-art data warehouse systems and SAP to application communications projects for the unification of systems.

St Petersburg, Florida, Us

👉Led 5 technicians in delivering executive-level, world-class support for Jabil CEO and Executives at World HQ in St. Petersburg. 👉Successfully implemented 4 quadrants SLA user-incident tracking system to reduce (MTTR) Mean-time-to-resolution from 52 days to 4 days.👉Created work tracking methodologies that eliminated waste, and improved ticketing queue numbers from 200 tickets average to 18 on average.👉Headed a Six Sigma DMAIC project that drastically reduced the user-onboarding process and IT procurement of assets, eliminating needless delays and increased output for new hires.

Arlington, Va, Us

👉Served as the technical point of contact for the NCS media department and the I.T. policy change review board (technical portion); implemented set-top-boxes for streaming content to users and was the Technical Lead for the Cisco VoIP rollout.