Thirty-five years experience in personnel and operations management. Twenty five years experience in customer/guest service excellence. Twenty five years experience in outside, business to business and retail sales. Twenty three years of multi-unit management experience.Eighteen years experience in hotel management.Track record of improving local and regional performance in revenue, cost control, inventory management, guest/customer service measurables and profit. Able to build, motivate and energize a team with my passion, positive energy and "others first" management style. Extremely organized and able to prioritize, multi-task and deliver results timely and accurately.