Andrew Kurt Doria Email & Phone Number

United States

Los Angeles Metropolitan Area

Product: PayFabric, Nodus

United States

Product: Global PAYPlus, Payments to GoCollaborated as part of payments Global Solutions Consulting team that provided overall support throughout pre-sales cycle. Served as liaison between prospective clients and the company, ensuring that solution provided business and technical requirements. Presented solutions to key decision-makers through demos or technical sessions. Collaborated with internal stakeholders to keep updated with the latest product updates.● Delivered exceptional technical consulting services to Finastra Payments to Go and Global PayPlusclients, effectively supporting the sales team in meeting customer requirements.● Explained and resolved common technical aspects of SaaS software, including security, infrastructure,APIs, SLAs, etc.● Satisfied customer requirements through product demonstrations and deep dive discovery sessions,increasing close rates significantly.● Orchestrated impactful and highly engaging customer meetings, collaborating closely with the sales teamto craft well-planned, customer-specific discussion points. These efforts resulted in strengthened clientrelationships and increased conversion rates.● Proactively addressed a wide range of technical inquiries, requests for proposals (RFPs), and requests forinformation (RFIs) from customers, ensuring timely and accurate responses

United States

Product: Malauzai, Digital BankingProvided technical support and customer service for a cloud-based SaaS, multi-tenant Digital Bankingsolution hosted in Microsoft Azure. Served as primary support point of contact for external and internalstakeholders. Supported daily banking operations such as transactions, transfers, ACH, etc. Ensure raisedtickets are actioned or resolved within the agreed SLA. Supported a multi-tenant production environment of 100+ small to medium-tier banks and credit union● Analyzed and troubleshoot Digital Banking's integration to core banking applications, such as Jack Henry,FIS, Finastra, and Fiserv core products.● Helped in ongoing and standby major incident meetings, ensuring customer support team was wellrepresented.● Managed client escalations, ensuring issues were actioned within a day.● Accelerated major incident resolutions by actively participating in critical war room calls.● Enhanced ticket resolution rate by devising and implementing streamlined internal processes,significantly boosting ticket handling efficiency.

United States

Product: Trade InnovationProvided onsite and offshore overall technical consultancy services to clients throughout implementation oftrade finance software. Handled and managed multiple projects simultaneously. Created documentation forextended developments, implementation processes, and handovers. Developed, configured, and testedsystem interfaces.● Managed timelines and estimates safeguarding projects were within agreed schedule and budget.● Enabled internal and client resources by providing classroom-type technical training.● Helped clients meet regulatory requirements by developing custom reports. Formats in Crystal Reportsand SQL scripts.● Maintained records of all project activity through detailed documentation.● Provided on-site implementation, software installation, software configuration, extended development,acceptance tests (SIT, UAT) support, and post and go-live support.

Philippines

Trade InnovationMisys Services Delivery Center- Responsible for installations of FusionBanking Trade Innovation and Trade Innovation Interface Systems- Provides upgrade of legacy software to later releases- Prepare estimates for customization requests- Handles development and testing on client environment using SDKs- Analyze and fix customization issues during implementation and post go-live- Provide technical consultancy to various Professional Service regions

Quezon City