Providing software and hardware support through desk-side (face to face), phone, and remote assistance to the company’s global 2500 staff. Sole New Zealand IT position, reporting to IT management in Canada. • Hardware and software support, and documentation. • Account provisioning - staff on-boarding/off-boarding. • Active Directory (Azure Portal & Entra ID), Exchange (Enterprise & O365), and M365 Admin Center administration. • Virtualization administration – HyperV (System Centre Virtual Machine Manager) and VMware (vSphere vCenter management). • Network patching and Wi-Fi management. • Audio/Video setup and support. • Procuring IT equipment and dealing with external suppliers and service providers. • Supporting Microsoft software – Windows OS (8/10/11) and O365. • Supporting specialized software – MYOB and Vidyo. • Data backups and restores (Veritas Symantec Backup Exec and Veeam Backup & Replication) • Asset management. • Working closely with global IT support staff and providing other IT duties as assigned. • Manage the Auckland offices Security Alarm & Access system – update, add/remove staff. • Special projects – office closures, migrations, acquisitions, computer refreshes, testing, etc.

Supporting desktop IT services which include PCs (Windows 7/8 and Mac OS X), Cisco IP telephones, Video conferencing, printing, software installs, and hardware troubleshooting. • Level 1 hardware and software support. • Microsoft Windows and Mac OS X. • Providing Audio/Video support for lecture theatres and meeting rooms. • Asset management of PCs. • Support for Fuji Xerox multifunction and desktop printers. • Network patching. • Setup and support of smart devices and tablets (Android & Apple iOS).

As part of an IT support team providing Level 1 IT support to several thousand staff throughout Canada. Server backups & restores, new hire accounts, PC setups, Cisco IP phone installations, software installs and troubleshooting. • Coordinating new hire accounts and e-mail addresses. • Imaging and deployment of PCs to 11 regional Ontario offices. • Providing Audio/Video support for meetings and conferences. • Procuring hardware, software and consumables. • Hardware and software asset management. • Setup and support of smart phones (Blackberry, Android & Apple iOS). • Installing, configuring, and supporting specialized CAD software such as Autodesk, Bentley and ESRI. • Network patching.

Level 1 hardware and software support to 500 office staff. • Coordinating new hire accounts and email addresses. • Imaging and deploying PCs. • Providing Audio/Video support for meetings and conferences. • Providing executive support to CEO, CFO, and senior management. • Procuring hardware, software, and consumables. • Setup and support of Blackberry smart phones. • Supporting project sites. • Supporting Canon, Xerox, and Toshiba printers. • Asset management. • Backup and restoring of data.

Level 1 hardware and software support to 350 staff. • Creating new hire accounts, email addresses, and imaging & deploying PCs. • Providing Audio/Video support for meetings and conferences. • Procuring hardware, software, and consumables from suppliers. • Supporting external project sites. • Supporting Xerox and Kyocera printers. • Hardware and software asset management.