Andrew Dowling Email & Phone Number

Kansas City Metropolitan Area

Greater San Diego Area

• Provide pre-sales support for the scoping and implementation of complex products, applications, and solutions, leveraging in-depth product and service knowledge to architect systems, solve complex business/technical.
• Assist customers in assessing the potential application of company products and services to meet customer needs and set appropriate expectations regarding feasibility.
• Document project scope and high level requirements by preparing detailed Statements of Work and Project Charters.
• Assist the Sr. Manager, Sales Engineering with Portfolio Management ensuring all Service Orders are accurate, communicating status with stakeholders, and determining what implementation fees will be charged.
• Responsible for effectively handing the project over to the Implementation team and setting them up for success once scoping is complete.2020 Annual MVP AwardQ4 2018 MVP Award

Lenexa, Kansas

• Provide technical assistance to sales team, including all software and services estimates, staffing models, solution scoping and statement of work creation.
• Monitor readiness of projects and adjust schedule as necessary, keeping all parties informed of project status.
• Define and document customer requirements for modification requests, and propose solutions where needed.
• Identify, coordinate, and work with outside vendors to facilitate integration.

Lenexa, KS

• Proactively anticipate and remediate solution-related issues and bottlenecks to help keep projects on time and on budget, while balancing multiple projects simultaneously.
• Maintain the ownership of all enterprise solutions for each sector and responsible for crafting best of breed solutions for both on premise and SaaS/Cloud implementations.
• Facilitate discussion with customer’s business leaders in order to identify problems, inefficiencies and needs.
• Continuously communicate best practices on all enterprise solutions to all members of the Professional Services team as well as other departments in the organization.
• Deliver information to all stakeholders utilizing both my strong analytical and communication skills, including and up to C-level executives.
• Self-starter with high motivation and passion who thrives in a fast-paced business environment with the ability to adapt to change.

Lenexa, KS

• Served as consulting team lead on large scale, enterprise software deployments for content and business process management solutions, including various Fortune 500 companies.
• Document all functional and technical aspects of system implementations and communicate accomplishments and issues to Project Managers on a daily/weekly basis.
• Build technical requirement documents for custom software solutions as well as corresponding test scripts.
• Develop extensive understanding across many vertical sectors and the systems and processes contained within as a solution design is formulated.
• Prepare the customer for onsite implementation and help control project scope.
• Implement onsite software solutions, including software deployment and system administrator/end-user training.

Lenexa, KS

• Managed full project scope, scheduling, resource allocation and budget for both pre-sale and post-sale software implementation projects.
• Maintained working relationships with subject matter experts and both internal and external stakeholders.
• Resolved service and software issues for the client in a timely matter, ensuring confidence and satisfaction from the customer.
• Delivered clear and concise project status updates and led status meetings to ensure a successful project.
• Accomplished large integration projects, developing a deep understanding of and interfacing to all of the largest Point of Sale (POS) systems in the world, including IBM, Retalix and NCR.
• Built best practice guidelines for the rest of the project management staff, sometimes serving as the Program Manager in larger implementations.

Lenexa, KS

• Presented high quality presentations and product demonstrations to customers, resulting in large contract executions.
• Delivered tailored solutions to customers, resulting in dramatic savings and process visibility within their store operations.
• Built and supervised solutions for pilots and/or proof of concepts to prove out the value of the solution, including the full cycle from pre-sales to design/delivery, quality assurance/UAT, training and technical.
• Oversaw quality assurance processes for new and existing products prior to client implementation; assisted in test case design to client specifications.
• Assisted in new product development in conjunction with product management team, based on trends/needs observed in the market.
• Implemented first ever successful electronic check conversion project with one of the largest convenience store chains in the United States.