With a background in creating advertising, digital marketing and social media campaigns, today, my team and I at Chat Boutique, focus on working with boutique online brands.Are you sick of paying for new leads whilst leaving money on the table with the customers you already have?Do you struggle to get them to buy from you again and again?Have you tried to recapture their attention using email but keep falling short?I understand and it is not your fault!It is a real challenge for online businesses to keep engaging with their customers in a such a noisy world of social media.Having worked with many online businesses, I’ve found the three main problems they face are:❌ Developing ongoing, profitable relationships with customers❌ Engaging with an audience without sending loads of spammy emails❌ Finding out what customer's true concerns are and how to address themI help e-commerce businesses like yours use Facebook Messenger and Instagram to:✔️ Engage in meaningful conversations with customers✔️ Which makes them want to buy again and again✔️ And therefore, increase their lifetime value to youI get it….the general consensus is that messenger chatbots are only useful for answering customer questions on websites.However, contacting customers directly using messenger really grabs ATTENTION with an incredible 80% open rate compared to less than 20% by email.The secret to maximising returns from customers is in the follow-up and that is exactly what using messenger platforms allow you to do after someone has previously engaged.It’s all about building a genuine relationship using direct conversation to support and guide customers through the buying process.Even better…these conversations can be super personalised and fully automated so there is no need to pay staff working in the backgroundThe overall benefit of this is a massive return on the money you already spend on your marketing and advertising aimed at repeat business.Direct message me ✉️ here on LinkedIn to find out how I can help you!