Andy Schulz Email & Phone Number

West Bend, Wi, Us

Greater London, England, United Kingdom

I led key initiatives to elevate patient satisfaction and enhance operational workflows. By launching a new appointment scheduling feature, we saw a 30% boost in answer rates over four months. Additionally, I renegotiated terms for core contact center technologies, slashing costs by 55% in 2023 while sustaining excellence in patient support. My collaboration with translation vendors streamlined multilingual support, improving the patient experience and broadening our global footprint. In my last four months, I served as Senior Director of Commercial Operations, overseeing a diverse team across Client Success, Contact Center, and Site Support.

Greater London, England, United Kingdom

I drove efforts to optimize team output, refine operational processes, and exceed client service benchmarks. Implementing a priority-based task management system improved overall efficiency by 15%, while ensuring 100% adherence to patient contact SLAs. I also spearheaded a rapid 3x contact center expansion within two months to meet the demands of a critical top-10 pharma clinical trial recruitment, surpassing client expectations and ensuring project success.

West Bend, Wisconsin, United States

I restructured team priorities and revamped CRM workflows to improve client satisfaction, achieving a 22% faster client response time within six months. A focus on scorecard-driven performance led to a 40% reduction in outstanding service requests and a notable decrease in overtime. Additionally, I implemented a department-wide phone system that improved communication and increased operational efficiency across the organization.

Sheboygan Falls, Wisconsin, United States

Leading the Proprietary Customer Service team, I drove a 15% increase in first-call resolution rates, bolstering customer satisfaction and positively impacting brand perception. I introduced new strategies to elevate employee engagement, resulting in a 33% decrease in attrition and fostering a more cohesive work environment. My leadership in training initiatives also led to a 10% decrease in customer service response times, enhancing the overall customer experience.

Slinger, Wisconsin, United States

I spearheaded the deployment of Amazon Connect and Zendesk to enhance customer interaction response times and reduce operational overhead. By setting up an on-premise call center, we achieved a 27% reduction in escalations, providing a more integrated and efficient customer care experience. I managed the scaling of the team during peak seasons, ensuring high service standards and operational effectiveness.

Oshkosh, Wisconsin, United States

I introduced a new clearance markdown optimization strategy, which resulted in a 5% reduction in carrying costs. By closely monitoring fill rates and order cancellations, I drove better vendor performance and streamlined supply chain operations, improving overall efficiency.

Oshkosh, Wisconsin, United States

I led the creation and implementation of new supply chain processes, achieving a 7% reduction in excess inventory. By enforcing vendor compliance policies, we saw enhanced supplier performance, fewer late deliveries, and increased operational efficiency. Additionally, I drove a 15% improvement in team productivity through process enhancements in drop-shipping and procurement.

Oshkosh, Wisconsin, United States

By fostering a Lean-focused culture, I led efforts that resulted in an 11% reduction in waste and higher team engagement. I organized large-scale seasonal hiring initiatives, driving a 5x increase in staffing for mail processing and customer service, ensuring timely order fulfillment. My leadership consistently delivered on departmental goals, improving cost efficiency and customer satisfaction.

Oshkosh, Wisconsin, United States

I focused on increasing efficiency and reducing turnaround time through the development and implementation of critical statistical tools. Leading 5 successful process improvement projects, I was able to reduce paper waste, improve accuracy, and streamline order processing, resulting in significant cost savings.