Andrew Taylor Email and Phone Number

- Head of IT for a fast growing Dental Support Organization (DSO)- Manage 25+ vendors in support of help desk, backup and recovery, encryption, HIPAA compliance, InfoSec, and data protection- Provide Doctor support in selecting software and reducing costs- Create and manage operational dashboards for all departments, projects, issues and tickets.- Provide regular reporting to Exec team- Lead all technology architecture and software decisions- Lead all IT hardware decisions for practice locations

- Completed full Medical, Pharmacy, and HSA/FSA integration between HCSC and Collective Health.- Led a team of developers in completing an auto-adjudication solution for claims processing. 837/835 integration with an API for Bluecard claims.

-Created daily, weekly, and quarterly reporting for members of the Marketing organization senior staff-As director of Operations, for the Sales and Marketing department, ensured the successful deployment of all our high-priority projects, reporting on status, and monitoring changes in revenue.-Public Speaking engagements for topics regarding project and program management, developing software and product management frameworks, as well as SmartSheet forums and groups.-Defined product development lifecycle objectives, including ongoing reports, and accountability for completing the projects on time.-Developed framework for annual strategic planning, including setting revenue objectives, held key stakeholders accountable to the monthly and quarterly objectives. Instituted Quarterly Business Review framework with buy-in from the executive staff.-Completed multiple cross-functional high priority projects related to the global product offerings to ensure legal, regulatory, and international trade compliance. Created and led a successful project to improve the enrollment experience for distributors, which lead to an 10% increase in overall retention.As operations director for the Digital Strategy team, created real-time dashboards, at a thematic level, charting the progress of all of our IT initiatives. Created a process framework for our scrum development model, to ensure tracking, and successful delivery of hundreds of epics per quarter. Tracked progress, ensured risk mitigation, and reporting to the SVP of Digital Strategy.Conducted Research Projects highlighting forward looking business strategies. Program managed multiple product re-branding efforts.

Building out the IT Program for Young Living's Digital Strategy

Creating the right information, at the right time, for the right audience.

Helped establish program management policy at AtTask, by creating the software release cycle, including beta program, establishing customer references, and introducing launch readiness.

I managed the Beta process, Escalation CRT, and Documentation teams. We improved our escalation process and brought them in line with corporate expectations.

IT support for remote field employees, including Anti-Virus, Backup and Recovery. Also, I led the IT efforts for our Eat our own Cooking project, helping to improve our backup and recovery tool.

Developed Eat-our-own-cooking project designed to improve product.

Desktop Support and Maintenance. Backup and RecoveryMicrosoft Exchange