Andrew Duke Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Glendale, California, US

DISQO is a customer insights platform that helps businesses make data-driven decisions by understanding customer sentiment and behavior. Customers are compensated for their opinions and data through a transparent exchange.

Blue Earth Alliance believes visual storytelling inspires positive change. We provide fiscal sponsorship and other assistance to documentary photographers and filmmakers whose projects highlight critical environmental and social issues around the world. http://blueearth.org/

Austin, Texas, US

- Led customer retention for Fusion Apps (~$4B in annual revenue) by shaping product roadmaps across finance, CRM, SCM, and CX, identifying drivers of customer engagement and causes of disengagement.- Built and led a high-performing team of developers, product managers, and data scientists, reducing customer outage minutes by 17% YoY and improving issue.

Seattle, Washington, US

- Defined the Nordstrom digital roadmap and delivered $352M in increased net sales, a 18.2% improvement in customer retention and a 2.6X increase in A/B test velocity- Drove the Nordstrom loyalty product strategy and launched a new rewards program achieving a 4.4% YoY increase on >$14B in net sales- Released V1 visual search, augmented reality try-on and.

- Launched instant tutoring (Uber for tutors), group tutoring, international and music products resulting in significant business growth- Reduced refunds by over 400 bps through product improvements, an ML placement algorithm and tutor incentive changes

Seattle, WA, US

• Drove the vision and product roadmap for Expedia's mid-sized hotel segment accounting for $1.2B in annual gross profit.
• Achieved a 17% hotel room upgrade rate by enabling customers to purchase last minute offers from hotels
• Introduced vacation rentals & 3rd party hotels on Expedia sites by delivering a realtime shopping platform
• Drove a 10% increase in hotels on Expedia, Hotels.com and Travelocity in one month through the design and deployment of automated onboarding

Seattle, WA, US

• Defined and delivered the technical roadmap for Expedia's small hotel segment accounting for $480M in annual gross profit. Lead an international team of 11 Program Managers, Project Managers and BI Analysts supporting.
• Cultivated a team-wide test and learn culture through the design and implementation of multivariate testing and analytics tools and a transition to Scrum
• Improved hotel engagement and content quality with an Expedia iPhone App for hotels
• Reduced the average time to onboard a hotel from 4 weeks to less than 24 hours through the delivery of an online onboarding tool
• Increased revenue by $80M by leveraging compulsion loops, urgency messaging, self-service and data driven calls to action to improve hotel rates and availability

Redmond, Washington, US

Responsible for defining and delivering Windows Phone Companion Websites (App Store, Phone Backup and Find My Phone) resulting in increased phone purchases, app downloads and Net Promoter scores.Selected for High Potential Leadership program (top 2% of employees), awarded a gold star (top 5%) and promoted from Program Manager.

Seattle, WA, US

• Responsible for defining and rolling out hotel connectivity solutions.
• Managed the technical integration of the world's largest hotel chain (IHG) and travel agency (Expedia)
• Managed the launch, monitoring and improvement of the Expedia Quick Connect hotel connectivity solution as it grew from 0 to over 3000 hotels

Waterloo, Ontario, CA

Responsible for technical consulting and coding of custom BlackBerry applications for external partners resulting in improved satisfaction and increased BlackBerry sales.

Round Rock, Texas, US

Responsible for competitive analysis and technical whitepapers for JClass and beta program for JQuery resulting in identification and implementation of critical functionality.

Bmath, Computer Science

Mmsc, Management Sciences And Quantitative Methods