You want to build a high-margin client service business.But high maintenance clients with deliverable demands have turned that dream into a race to the bottom.It feels like the only way to deliver a truly five-star client experience is with a massive team and razor-thin margins.But it doesn't have to be like that.I've created a system that will allow you to delight your clients while increasing your revenue per FTE at the same time.I call it Delight Ops, and it's the way to build the lean, high-margin operation you've always wanted.I’ve spent the last decade in the trenches helping thousands of client service teams streamline their operations: cutting waste, resolving bottlenecks, and clawing back the margin they were losing due to inefficiency. After building and exiting my own 7-figure firm, I’ve created a collection of delivery systems people can replicate.You know how to create client wins.With Delight Ops, you can learn how to create them in a way where your bottom line wins, too.

Over the last 7 years, we’ve been obsessed with one question: How can agency owners build a sustainable business that delivers amazing results for clients without taking over their lives? We’ve consulted with over 950 agencies. Worked with businesses on 6 contents. Interviewed dozens of successful agency owners. Bootstrapped an agency project management tool from scratch. We’ve distilled all of these experiences and lessons learned into a concise process that will help you win without reinventing the wheel.

The way that people build trust and arrive at a purchase decision has changed. The rise of Google as a household verb has flipped the traditional buying cycle on its head. It has become increasingly difficult to gain a direct line to the decision maker. Businesses today, specifically in the business-to-business industrial space, are struggling to connect with this new type of buyer. This shift in consumer behavior is why we started GuavaBox. We’re an inbound marketing agency, and we help businesses in the industrial space attract and convert qualified leads through their website. In speaking with business owners, we find that most CEOs today acknowledge that the Internet isn’t going anywhere. That being said, they’re still struggling to put together an online marketing presence that tells their story and helps them grow their business. There are tons of reasons why companies don’t do a good job of marketing themselves: low internal bandwidth, little understanding of winning online marketing strategy, etc. These factors can be overcome in a partnership. The factor that really determines success in the end is the desire to grow. Sustainable growth requires change. Change isn’t easy. It means breaking old habits and embracing new methodologies. A lot of companies don’t want growth badly enough to complete the necessary steps. We’re excited to be at the eCenter in Hermitage; it presents an amazing opportunity to connect with the local community. If you’re interested in learning more about how you could leverage inbound marketing for your business, check out guavabox.com/IMA. We would love to sit down, review your current marketing strategy, and work together to build a plan to help you reach your business goals.

I lead an amazing team that shows up everyday with one mission: help D2C brands build a profitable business and loyal customer base in an Amazon-first world.Growth at ReturnLogic is about serving and supporting D2C brands on their growth journey: 1. 🥇Content Marketing - We seek to be the go-to resource and authority on returns management for D2C brands through owned, earned, and paid media.2. 👨🏼‍🔬Analytics - The ecommerce big-boys have departments dedicated to analyzing their data. We democratize data for D2C brands by helping them make smarter business decisions with their returns data by optimizing their marketing, sourcing their products, and segmenting their customers.3. 👨🏼‍🏫Product Marketing - A tool can't solve a problem. But a tool in the hand of a well-trained and inspired user can move mountains. We work alongside the Success team to give users the training and best-practices they need to optimize their returns process.4. 🍻Partnerships - We work with agencies and SaaS platforms that serve D2C brands in all capacities by helping their audience better understand how they can optimize their returns to fuel ecommerce growth.

Working through digital media to help our clients better connect with customers and generate high quality leads.

Incorporated and maintained a nationwide social media campaign into the program's marketing strategy that generated greater alumni involvement, exposure to niche media, and increased financial contributions to program. Provided vision, focus, and structure to the program that resulted in greater opportunities for the team. Interacted with president and high-level administration at Grove City College that brought about greater support and backing for the growth-vision for the program. I managed weekly officer meetings with consistent structure and follow through that resulted in great efficiency and officer contribution. Proactively mentored and developed future leaders inside the program to ensure stable leadership for the future.

Second year as a co-captain for Grove City College. I help plan and run team game plans and practices. I also act as a go between for coaches and players and act as a team representative on game days.

Responsibilities included: peer conflict resolution, policy & code enforcement, dissemination of safety information, establishment of creative programming to facilitate interaction and building relationships with residents. Participated in weekly staff meetings reviewing past events and strategic planning.

Working with teams that travel throughout the mid-atlantic region to install projectors and various brands and models of smart boards in classrooms.Exemplified professionalism, quick-learning, and technical understanding that led to an early increase in responsibility.

I worked to create and sustain a Twitter profile, Facebook fan page, Google Picasa account, and maintained the Grove City Lacrosse Parents' Network. Also worked closely with Grove City College administration to share the growth and expansion of the program, on and off the field.

By working with each National Director I am compiling vision plans for 11 sport specific ministries. These plans provide an overview of who the ministry is, what they do, how they are supported, how they market themselves and captures their two year future vision. It is used as a resource for the ministry to inform potential ministry partners and donors.

Displayed self-discipline and self-motivation while working from home and the office. Designed a flexible template for Vision Plans that captured the unique positions of each ministry and gave leadership a standardized tool to evaluate progress across eleven ministries. Interacted with the National Directors of each ministry to capture and define their visions for growth.

During my time with FCA Lacrosse I worked with campers as a goalie coach and mentor.

Responsible for selecting, organizing, and executing creative on and off campus fundraising events for the Grove City Lacrosse team.