I scale client service operations you won’t hate running. As a result you increase revenue per FTE and retain clients longer.In the last decade, I've been in the trenches helping thousands of client service teams streamline their operations. I scaled my firm from scattered $20k months to $200k months before exiting. Not by accident. Through systems.But before all that I crashed. Hard.2018: Our 10-person SaaS company hit the wall. +$2,000,000 of our own money invested. Countless sleepless nights. We downsized to 2 people and learned one brutal truth: you can't outrun churn.What was the rock bottom? Having to tell my co-founder I needed to walk away and get a job. Humbling doesn't begin to describe it.But that humble pie was actually my redemption:→ Joined a venture-backed SaaS startup→ Found confidence solving the same problems I'd solved before→ Realized my "failure" was actually my playbookWhen my old business partner called me back to partner again and lead client delivery, we started with:• Zero process• Zero documentation• Zero templates• Zero teamFast forward two years:→ Built bulletproof client service systems→ Created battle-tested training docs→ Easily launched new clients with templated assets→ Generated millions in revenueThe secret sauce? Six principles:• Know your market cold• Own your expert position• Master the "Discovery" sale• Sell the want, deliver the need• Weaponize your internal IP• Standardize everythingToday my mission is simple: Help client service businesses build the lean, high-margin operation they've always wanted. No burnout required.
Listed skills include Facebook, Social Media, Social Media Marketing, Blogging, and 45 others.