Andrew Echavarria Email & Phone Number

Zürich, Ch

-Provide on-site tech support for all users in and out of office.-Light hands-on laptop repair, including but not limited to the replacing of hard drives, built-in keyboards, memory sticks, unit batteries, and laptop screens/screen bezels.-Monitor and manage all tickets assigned via a ticket queue and ensure that they are addressed and fulfilled in a timely manner.-Monitor all messages on Teams and Outlook for important messages related to the client, customers, and IT dept. -Communicate with Inventory Management Team for status on pending asset requests. -Clean, prepare, and assign all laptops that will be provided to clients.-Maintain a clean and organized personal workspace. -Assist users at the location's on-site walk-up IT desk, during the weeks when assigned to be there.-Provide support for business pitch meetings that request IT personnel to be present. Including supporting rehearsals, tech checks, as well as 100% dedication during the main event.-Provide assistance, outside of the regular scope of IT duties, to the Audio/Visual Team when requested. Usually consisting of assisting on-site meetings with dialing into the conference room’s video conferencing equipment, to communicate externally via Teams or Zoom. -Scheduling the repair of returned laptops via the manufacturer, when it is involving one of their assets that fall within active warranty coverage.-Maintaining strong time management skills, efficiency, and level-headedness in situations where it is required to pivot last-minute for a new task requested by upper management, when applicable.

Garden City , New York, Us

Ensured customer satisfaction by listening and responding to customer feedback and questions via email, online, phone, and Zendesk. Assisted clients with troubleshooting any issues from using our software. Helped create guidelines for customer communications. Stayed current on product knowledge and company policies. Assisted sales team by supporting lead follow up, new customer setup and logistics. Ad-hocked projects whenever needed.

Log temperatures of all guests entering the community to ensure the safety of all the residents and staff, uphold COVID-19 policies, including ensuring all residents/staff/guests are correctly wearing their protective face-masks & practicing proper social distancing in situations that required the residents to do so. Provide tier-1-level IT support to residents and staff members who required assistance with their electrical devices (computers, software, tablets, etc). Serve as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting this assisted living/memory care community. Be aware of all daily activities, administrative staff, and management company roles/responsibilities & direct or answer questions accordingly. Greet visitors, professionally handle all phone calls. Respond to resident requests in a timely manner, manage doctor/beauty & barber appointment, and act as concierge for residents.

Melville, New York, Us

*Employment Ended Due To COVID-19 Pandemic*Daily Operating Room Anesthesia Schedule - Gathers manpower information as well pre-operative information. Enters the following day's assignments on O.R. schedule and distributes to all anesthesia staff and hospital departments.Reconcile all credit card transactions on business credit card, as well as process reimbursement requests.Answers main telephone line and directs calls.Communicates with all departments in the hospital.Speaks with patients requesting to schedule OB consultations and gathers all necessary data, including medical history. Types OB consultation reports and distributes.Communicates with anesthesia day shift support staff to follow up on pending issues.Collaborates with day support staff to ensure that anesthesia lounge is well-supplied and in order and follows up on pending issues.Manages all radiation lead (ie thyroid lead shielding) for all clinical staff, including coordinating in the testing of lead shields to ensure protection is maintained.Communicates with NAPA and Northwell Credentialing and provides requested documentation.MAJOR ACCOMPLISHMENT: Within a year of employment, I solely developed and proposed a new method to update how clinical staff would view scheduled upcoming procedures, while also increasing productivity of non-clinical staff in charge of scheduling. It was approved by the chairs of 4 different Northwell hospitals, as well as implemented for their locations as well. Received compliments for my ideas as well as initiative. The project has since been implemented and has been functioning successfully, as designed, across all of the involved locations.

Farmingdale, Ny, Us

Reports to the Director of Account Management; Responsible for communication with existing clients—in order to work deals around the disposal, liquidation, destruction, and recyclingof IT equipment. Regularly works with CRM software, e-mail, spreadsheets, and word documents all related to generating sales, acquiring and organizing information required for operations to provide services. Coordinate transportation services and outsourcing of work for client sites that are out of market; Input data into management system software, Makor; All reporting (including data destruction reports) to customers, including destruction certificates. Provides administrative support to the Director of Account Management, IT AMG’s Partners and IT AMG’s Owner; General office and administrative reporting; Implemented and trained personnel on new Customer Service software package.

Responsible for data quality control for conversions projects from the following clients: Dartmouth College, IDAHO National Guard, Ralph Lauren, Mason, Continuum, AIP, UJA New York and Heartshare. Complete projects on schedule, develop job specifications as needed per project, input data for scanned files, create & assign rights to users, set up equipment, manage FTP sites, train, configure virtual machines, scan slides, build spreadsheets, prepare scanned documents for processing, quality control photos via Adobe Photoshop, oversee projects, and communicate directly with clients.

Associate Producer & Production Stage Manager for SUCKERFISH, a play produced by, famous film actor, Thomas Jane. Starring Jonathan Reed Wexler, Adam Smith Jr, Damian Maffei, and, from TV's SURVIVOR, Andrea Boehlke.

Ran lights and sound during show in addition.

Assisted/coordinated an art installation for the one person show of John Wellington at The Cell Theater.

Bachelors In Technology (B.T.), Entertainment Technology

Associate Of Arts And Sciences (A.A.S.), Music Engineering