Andrew Eldred Email & Phone Number

United States

Working as the American community manager on Enshrouded! Helping to manage social media and brand accounts while also assisting with communicating and gathering feedback from the community. Working on:- Discord- Twitter- Reddit- English Localization- Newsletter (internal and external)- Gathering and organizing player feedback- filling gaps and assisting where the rest of the publishing team needs me

Berlin, Germany

Left due to layoffs. When I first joined the team the game had a major cheating problem, and I was brought on to help not only gain control of it, but change the communities perception of it. - Became the public face of the Anti-Cheat team and worked to restore the reputation of the game- Managed and moderated a Discord Server of over 200,000 members- Conducted community analysis and research to provide development insights to the rest of the team- Regularly gave… Show more Left due to layoffs. When I first joined the team the game had a major cheating problem, and I was brought on to help not only gain control of it, but change the communities perception of it. - Became the public face of the Anti-Cheat team and worked to restore the reputation of the game- Managed and moderated a Discord Server of over 200,000 members- Conducted community analysis and research to provide development insights to the rest of the team- Regularly gave camera-facing interviews to high profile members of the community- Offered regular guidance and support to our customer support teamAchievements: Reduced the relative number of cheaters in the playerbase by over 50%. changed the community perception of cheating from the game's biggest problem into a "non-issue". Created several viral marketing beats for the game by collaborating with content creators. Rebuilt trust for the team out of a community that had turned against us. Show less

Colorado, United States

Created and managed communities for a solo indie developer in my spare time for two of his games. - Created and ran two active Discord servers of 2000+ and 6500+ members- Ran frequent community events to help drive and maintain playerbase numbers- Helped manage the brand Twitter accounts using TweetDeck

Volunteered to help lead the community moderation team for the game Survived By- Moderated a server of over 6000 members- Handled a volatile community during the game's shut down period