Andrew Fenton Email & Phone Number

Colchester, GB

Colchester, England, United Kingdom

• Responsible for ensuring the business was compliant, customers were treated in a fair and consistent manner and that all information given was correct, whilst identifying training needs. Responsible for process.
• Monitor and provide clear constructive and impartial evaluations for calls and emails. Provided productive feedback for Team Leaders and agents to assess
• Managed, designed and delivered the introduction of email evaluations to ensure our customers had the best customer experience possible whilst identifying training needs throughout the company
• Developed MI to provide updates which allowed the business to understand risk
• Providing additional one to one support for new starters during probation period. Documenting development in a Probation Support Plan (PSP). 30% increase in probation passes due to the additional support
• Identifying improvements, training needs and provided a solution-based approach

Ipswich, United Kingdom

• Front line support for the business to deliver exceptional customer service. Managing inbound calls, identifying and assisting customers with their queries and ensuring a seamless customer journey. WHICH? recommended.
• Complaints champion for internal customer service team; providing additional support for the management of the complaint, liaising with various departments throughout the business to ensure the right resolution
• Handpicked to reduce operational backlogs for 4 months to ensure the business became industry compliant
• Managing inbound calls, identifying and assisting customers with their queries and ensuring a seamless customer journey
• Outbound calls to customers for complaint investigation and resolution
• Cross skilled to support back office functions

Ipswich, United Kingdom

• First office-based role, supporting the claims handling team by being the first point of contact for customers who were claiming against their policy. Experience in managing high volume inbound calls through peak.
• Managing high volume inbound calls
• Assisting customers with their queries
• Escalating claims to the claims team
• Providing support for claims handlers through peak periods

Clacton On Sea

A short stay at JD Wetherspoons. After returning from my time in Kent this was my last kitchen role, a very high demanding and challenging place to work.

Canterbury, United Kingdom

A fantastic experience working for Maria Mallaband Care Group in this brand new 60 bed care home. I was part of a small team as the care home opened its doors on my very first day. Being a Kitchen Assistant to an amazing Chef, wonderful residents and staff was very rewarding. The small number of residents allowed me to take a more personal approach to my.

Clacton On Sea

Clacton On Sea

Clacton On Sea